All reviews

Rating Breakdown

  • 5
    98% (1,728 ratings)
  • 4
    2% (32 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (4 ratings)

Reviews with Text

  • 94% (1,670)
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5 / 5 Share

April 11, 2024

Mega Support! Mir wurde direkt weitergeholfen und die Integration war schnell erledigt. Die App erfüllt Ihren Zweck. :)

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2024

Team was helpful and answered my questions. So far the app seems to address all our needs.

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

April 9, 2024

The preorder app offers a seamless experience, making it effortless to reserve items in advance. Its user-friendly interface allows for easy navigation, ensuring a smooth preordering process. The app's functionality is commendable, providing timely updates and notifications regarding preorder status. What truly sets this app apart is its exceptional customer support. The support team is incredibly helpful, promptly addressing any queries or concerns with professionalism and efficiency. Their dedication to customer satisfaction enhances the overall experience, making preordering a breeze. Overall, it's a fantastic app that delivers on its promise, with top-notch support to boot. Highly recommended for anyone looking to preorder hassle-free.

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 9, 2024

The support is top tier! Very responsive, quick to act, and genuinely very nice people to deal with.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 8, 2026

Update Jan 2026: the app has been very good, but not without issues, although they were usually solved quickly by the app team. This has been the best of a dozen backorder apps I have tried; but in my experience backorder apps are tricky and tend to interfere with other site functions, especially when there is a Shopify update or change to something else on the site. This is not isolated to Timesact by any means and as I said this is the most successful one I have tried yet, but as a sole business owner with not much tech knowledge (or none!) it is too stressful and too much work/time to keep a backorder app installed so I think this will be the last month of use for me. But, if you are after a good backorder app I would definitely give this one a go :-) ......... Have been very pleased with the app generally anyway, but needed to query a potential issue that came up. Very quick response and provided a helpful solution. Can't ask for more!

Using app

About 2 years

Total reviews

4

Average rating

4.3

5 / 5 Share

April 8, 2024

Had a very time efficient and effective call with Jolo. He walked me through the new selling plan I needed and how to set it up for any future pre order campaigns. We also went over the additional email to the customer confirming their pre-order and the estimated shipping date. Great Customer Service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2024

great app, very very well thought. Love the support team

Store

umme.ro

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2024

Great service, fast reply and amazing app. Rommel went byond and above to make sure that all my request issues were resolved. Highly recommended

Using app

12 months

Total reviews

12

Average rating

4.3

5 / 5 Share

April 5, 2024

Excellent and fast customer service! Highly recommend this app!!!

Using app

23 minutes

Total reviews

16

Average rating

4.8

5 / 5 Share

April 4, 2024

Al Kenneth Bunani was super helpful setting up a pre-order and the app works awesome. I used to use purple dot and they had SO many glitches, this app Is way better!

Using app

36 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2024

Jolo was AWESOME! I had this app and deleted it because I had no idea how to use it but I am SO happy that I booked a support call to understand it! In real-time Jolo walked me through the process and helped me set up my Pre-Order campaigns, as well as gave me insight into how it works, messaging that works well and even walked me through customizations. I am now ready for a huge Mother's Day season with no missed opportunities of sales - THANK YOU!!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2024

Jolo was super helpful in our set up call. The program should be helpful for our customers.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2024

Jolo did an amazing support helping me setting up everything. Thank you so much.

Using app

About 15 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2024

Very prompt and competent support by Jolo. The app works perfectly.

Using app

5 days

Total reviews

11

Average rating

5.0

5 / 5 Share

April 2, 2024

Works great! Use it for 7 months now and never had any issues. Their support is also very good, fast reply and helpfull!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 2, 2024

Super support from Jolo! I am a beginner and he walked me through everything perfectly! Brilliant app for our business - thank you!

Using app

1 day

Total reviews

11

Average rating

5.0

5 / 5 Share

April 1, 2024

great support system! App is great as well.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2024

Andrei went over and beyond to help me set up my pre-order functionality on the app. Really appreciate his patience, helping me to set up correct and even fixed a few glitches without me even noticing. My first experience was great. Thanks very much!

Store

Soniva

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 30, 2024

Phenomenal support. First time I ever got to sit back and let something get fixed. Thank You

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2024

Exceptional customer service! Great App! Love the features and how nice it looks on our website!

Using app

3 days

Total reviews

6

Average rating

5.0