All reviews

Rating Breakdown

  • 5
    97% (1,659 ratings)
  • 4
    1% (20 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (3 ratings)
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5 / 5 Share

Sept. 17, 2024

This app seems to have a great balance between simplicity and customization. I booked the intro call, and my rep, Jolo, was super helpful with walking me through the steps, capabilities and answering all my questions. Thanks Jolo! What's more, is there's a customer service via Chat which makes me feel confident that I can get the support I need, if I ever get stuck.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 17, 2024

Support was really helpful, especially Princess. Thank You!

Using app

8 days

Total reviews

6

Average rating

4.8

5 / 5 Share

Sept. 17, 2024

My first time using the app for my first ever pre-order sale, and i'm really happy. I had some issues/confusion with set up and the customer support was very impressive. I got a 30 minute call with someone, and then really great email support with a few other issues, which were then fixed for me. Highly recommend!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2024

We are a leather and canvas goods manufacturing and retail business. We produce our goods in small batches, locally, only an hour away from our store. We also do a lot of made to order products, meaning an effective pre-order system is essential to the function of our business so we are able to keep track of our production board and maintain customer satisfaction. I was previously using a different app that regularly broke and it was very difficult to get in touch with customer service, despite paying for this service. Since I have switched, it has been nothing but absolute ease and delight. It was simple to set up, including the guided call which was immensely helpful. I have twice been in touch with their support line twice after the guided call and had someone answer within 30 seconds and had effective, personalised help, including some custom coding put into our theme to ensure the pre-order button appeared correctly. This problem was sorted within 15 minutes of starting a chat, helping out business continue to run smoothly.

Store

ATKM

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 16, 2024

Jolo did an excellent work. My issues have been resolved. Well done

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 13, 2024

Awesome support. Very proactive, logged into my account and fixed the problem immediately for me. Would highly recommend this app just for the support. It's a real human who communicates properly and proactively.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Super rapide, très à l'écoute et force de proposition. Je recommande à 100%!!

Store

Ballerz

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Jolo was incredibly helpful in helping me setup the the app. The app is great ticks all the boxes and I will definately be using and recommending!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Excellent product with first class support. Thank you to Louie for all your invaluable help and for being so friendly and supportive. Much appreciated!

Using app

14 days

Total reviews

14

Average rating

5.0

5 / 5 Share

Sept. 12, 2024

Extremely fast and super helpful customer service!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

Jolo helped me complete the setup in minutes! Excellent app and support level..

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

I was looking for the perfect app to allow my customers to either pre-order out of stock items or get notified when back in stock. I was able to set things up initially, then I needed some help. I scheduled a zoom with support and was able to get an appointment very quickly. Support knew exactly what I was trying to accomplish and got it set up for me in minutes! They were extremely, helpful, competent and friendly! I give this app and their support team 5 stars hands down!

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

Jolo was amazing! quick, informative, got it done with a smile.

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

Jolo was extremely helpful explaining how to set up a pre order. He was also able to set it up for me so it is operating before the end of the call.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

We have been using this app for over a year now. I am not a techy kind of person and a lot of this stuff straight up scares me. The set up of this app was painless. I had a conference call and my hand was held through the initial process. Over the year a few things popped up I needed to change things or something didn't work after an update to our theme. In both cases support was super easy and VERY helpful. I feel confident that using this app was a great decision and has made it possible to pre-order products without confusion or hassle for our customers.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2024

Tuve un problema con la configuración de la visualización de un botón, y me lo resolvieron en apenas 10 minutos. Soporte técnico muy rápido y amable, además de ser una app perfecta para los prelanzamientos de nuestros productos.

Using app

14 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2024

Support was really good. princess went above and beyond

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 6, 2024

So far so good. Customer servcie was great!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

This app can do more than what we are using it for, but as far as allowing pre-orders and back-orders go, it works a treat. You can setup templates or defaults for a lot of functionality, and it works out the box with most themes almost perfectly. For any instances where a customised theme meant some things were slightly amiss, support was more than happy to ehlp! Keep up the great work team!

Using app

3 months

Total reviews

7

Average rating

3.3

5 / 5 Share

Sept. 4, 2024

We've been using the app for several weeks now and are very happy with how well it works. The customer service has been incredibly helpful and even managed to ensure the app works seamlessly when discount codes are applied.

Using app

2 months

Total reviews

8

Average rating

5.0