All reviews

Rating Breakdown

  • 5
    98% (1,804 ratings)
  • 4
    2% (34 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (3 ratings)
  • 1
    0% (6 ratings)

Reviews with Text

  • 93% (1,725)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 7, 2023

Had a lovely gentleman named Jovan iron out any issue I had and he was so quick! I had tried another similar app but the customer support wasn't the same. Very impressed with Timesact, highly recommend! :)

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

March 6, 2023

Switched over from a different Pre-Order app to Timesact Pre-Order. We were able to quickly and easily create multiple custom templates and bulk import products without any trouble. We had some optimization issues that were quickly resolved and are very happy with the flexibility, ease of use, and customer service!

Using app

21 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 6, 2023

Great help! Quick reply and perfect communication ! I recommend. Easy app to set. Many options for our website.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 4, 2023

I just finished my onboarding session with June and I can't wait to dive into the Timesact Pre-Order and Back-in-Stock app! June had already reviewed my website and the questions I'd submitted prior to our onboarding session and she was able to answer all of my questions. She was gracious with her time and helped me to become familiar with all of the tools that are available to me. This app's flexibility--both in terms of functionality and pricing--is just what I need to help market my new and existing products! June didn't try to sell me on any particular level of pricing. She simply gave me the information I need to make an informed decision on what's best for my business! She was quick to understand my needs and she made it easy for me to understand how to navigate, customize, and use the app. I'm excited to start using it!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2023

I had a great onboarding with June, super helpful and patient with my endless questions! June went through all that I would need to know and was happy to recommend based on what my store would need. I am really excited to use this app to provide a better experience for my customers and am at ease to know the great team at Timesact will be there to help me if I have any questions or issues along the way!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 28, 2023

I needed to get this up and running quickly. I tried for a few minutes but ran into a problem with my logo. I went ahead and booked a meeting via their Calendly link. I should have done that at the beginning! June immediately jumped in and explained things so clearly. It helped me get everything up and running in under an hour. I wish all customer service were this helpful! We could accomplish so much if everyone were like June at Timesact! June, you rock! Thank you for your time! AMAZING customer service! Nothing like a real human with real skills and an awesome personality!

Using app

About 3 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 28, 2023

Honestly, they have been so helpful and very quick. They are so much better than the Shopify team honestly. I'm very happy so far! A big thank you to the full team.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

The app is incredible. Easy to manage and has given us extra revenue on pre-order products. Support has been super amazing. A++

Using app

6 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

De app werkt heel goed en is makkelijk in gebruik. Ik had één issue (wat overigens van te voren werd aangegeven als opmerking). Ik kon dus gericht contact opnemen met het supportteam om mij te helpen. Ik kreeg binnen 5 minuten reactie en alles was geregeld binnen een half uur. Heel snelle support, super fijn!

Using app

6 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 27, 2023

I needed help today solving a Pre-Order listing issue. It took less than 1 minute to get someone on the Chat. Not 5 minutes later, my issue was resolved! Their Customer Service is amazing and will walk you through each steps. I've had this app for a few months. Extremely easy to setup the products, very well prices (comparing to other apps), and amazing Customer Service. Highly recommend you giving them a try!!!

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

Tellement satisfaite du service à la clientèle! Nous avons eu une problématique, causée par un autre app. et l'équipe de Timesact à répondu sur le champ à notre question, a réglé notre problématique très rapidement, nous a donné des conseils sur l'optimisation que nous pourrions faire avec le logiciel, et ils ont pris le temps de comprendre nos besoins futurs afin de voir ce qui serait possible comme amélioration. Une très grande écoute, une rapidité d'exécution et une ouverture d'esprit. J'ai adoré mon expérience via leur service à la clientèle, je recommande!!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

Customer Service was fantastic, Andrei helped fix an issue with the badges on our products and we could not be happier. Great App, Great Customer Service.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

The developer was very quick to respond and assist us with some glitches our shop was experiencing. Happy with the app so far.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Really enjoying working with this app and finding the support very good, it is being able to fulfil all the extra labelling of products we were wanting - can recommend

Using app

11 days

Total reviews

18

Average rating

4.7

5 / 5 Share

Feb. 23, 2023

Really helpful customer services over live chat – they helped me to set this app up correctly :) speedy too!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

The team at Timesact has gone above and beyond. June was very helpful with onboarding and troubleshooting. Very pleased with the app so far!

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2023

This app is the easiest pre order app to use that I have tried! I got personalised help setting it up from start to finish from their online chat, which was a huge help. I would recommend this app to absolutely anyone.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 19, 2023

This app is great if you are looking to have pre-orders on your site. Their customer service is also excellent and gives you real-time support. They were able to set up my pre-orders for me and quickly solve any questions I had. Great service!

Using app

2 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 17, 2023

Works flawlessly and looks great! Easily the best pre-order app we've tried. Our store has moderate customization, and was suffering from invasive code left behind by a previous preorder app, so I expected to need a bit of help from the developer. But with lightning quick assistance from the Timesact support team, the app was functioning perfectly in no time. Quite possibly the best customer support I've ever received. Just an awesome experience all-around.

Using app

3 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Feb. 17, 2023

Great fast and efficient service! I recommend. With this application no sales lost. It's amazing. Thanks!

Using app

About 2 hours

Total reviews

1

Average rating

5.0