Timo Subscriptions for Shopify

Timo Subscriptions

Make managing subscriptions, recurring payments simple.
Rating
4.6
Feedback
44
Reviews
Chart
#1,966
Shopify

All reviews

5 / 5 Share
July 13, 2023

Great App! Quick and easy integration in the Shopify store with unlimited number of subscriptions in the free plan. Also, very helpful support that helps with customised Shopify themes and also in case of bugs. Works perfectly for us!

Store Using app Total reviews Average rating
Jungkraut 5 months 13 5.0
5 / 5 Share
May 28, 2023

I recently had the pleasure of using the Timo Subscriptions app for my Shopify store, and I must say it has exceeded my expectations in every way. Not only is the app itself a fantastic solution for managing subscriptions, but the support provided by Kenny and his team has been exceptional. First and foremost, Timo Subscriptions is incredibly user-friendly. The setup process was straightforward, and I was able to configure my subscription offerings in a matter of minutes. The app seamlessly integrates with my Shopify store, providing a smooth and seamless experience for my customers. One aspect that truly sets Timo Subscriptions apart is its versatility. It offers a wide range of features and customization options that allow me to tailor the subscription experience to fit my business needs perfectly. What impressed me the most, though, was the remarkable support provided by Kenny and his team. Whenever I had a question or needed assistance, they were prompt, friendly, and incredibly knowledgeable. Kenny went above and beyond to ensure that I understood the app's features and made sure I was fully equipped to maximize its potential. The level of dedication and expertise demonstrated by the support team is truly commendable. In conclusion, I highly recommend Timo Subscriptions to any Shopify store owner looking to implement a powerful and efficient subscription management solution. With its user-friendly in

Store Using app Total reviews Average rating
Honest Mining 3 days 1 5.0
1 / 5 Share
May 10, 2023

This app suddenly double charged my customers causing panic on our side and our customers side who kept calling in to ask what's going on. The 2nd charge came a day later. We caught it after more than 20 duplicate orders came in. Even as we tried refunding the 20 orders, another batch of orders came in, and on and on... Globosoft admitted the app was updated causing the billing error but refused to help refund the orders. So, we manually refunded all the orders on our side. Globosoft replied by again acknowledging that it was their fault but could only promise to make the app perform better. They refuse to offer any assistance in the fees created by their malfunctioning app. Don't let this happen to you! Prices of products in your subscriptions CAN NOT BE CHANGED. If you change a price in Shopify the price will remain the old price in Timo. Your customers will be billed the old price for life. BE CAREFUL. Globo told me I had to upgrade my plan and do product swaps. This means they force you to create a new product in Shopify to replace the old one to update the price. It's terrible. Stay away from this app

Store Using app Total reviews Average rating
Kalena 10 months 2 3.0
Developer Reply

Hello, We are sorry for your experience. We really don't want this problem to happen to you. other stores won't have the same problem as you. Because you have request us to do this customize: - You need "Renew all subscriptions at 00:00." Our app hasn't got the feature, our dev team has done this customize for you. there was a bug of this customize feature. Some subscription will be renewed sooner. ==> the next billing hasn't yet skipped. so we got duplicate order. As you know, our team has fixed the error right after we know the bug on this customize. But we can't help you process refund or reimburse credit card fees. Because Shopify doesn't allow us to do this. Once again, We are really sorry for this issue!!

5 / 5 Share
Feb. 28, 2023

Had a little trouble at first, but the customer service team with Timo was extremally helpful. They actually took the time to fix the issue internally and consistently check up on me to make sure that all is well.

Store Using app Total reviews Average rating
G.I.F.T. Fitness About 1 month 2 5.0
5 / 5 Share
Feb. 25, 2023

Top-notch. Super app, very user-friendly, and simple to set up. Took me like 5 minutes. Not only that, but the awesome and friendly support I got from those guys was exceptional. I still can't believe this is a completely free app. Thanks so much!!

Store Using app Total reviews Average rating
MarulaLab 4 months 12 3.0
5 / 5 Share
Feb. 23, 2023

Most subscription apps on Shopify are very expensive. I was a little skeptical at first with Timo being a free forever app. Not anymore, Timo has been excellent - here is a review of my experience so far. 1) Developer/customer service: Emma and the folks at Timo have been extremely responsive and helpful fixing some minor issues and they didn't stop until it was perfect. 2) Features: The app is very powerful allowing a huge variety of subscription options and combinations to suit your subscription needs. Very flexible without overly complicated or unneeded features. I am very happy. I have not received this level of service from other apps. Well done Timo!

Store Using app Total reviews Average rating
5 / 5 Share
Feb. 20, 2023

Fantastic app for anyone looking to integrate Subscription functionality to their website. The support team is remarkably responsive and will go above and beyond to customize the app to your liking! I can't recommend it enough!

Store Using app Total reviews Average rating
Bio Peak Nutrition 3 days 1 5.0
5 / 5 Share
Jan. 16, 2023

Haven't fully used the app as of today, but the support team is extremely efficient, accessible, and active. The application fits perfectly to our needs. I recommend.

Store Using app Total reviews Average rating
Happy Saison 7 days 1 5.0
5 / 5 Share
Dec. 21, 2022

A nice and straightforward app to use, backed up by friendly and helpful support. Well worth checking out.

Store Using app Total reviews Average rating
RoostersBrewingCo 2 days 3 5.0
5 / 5 Share
Dec. 14, 2022

Amazing value and quick response times from the team! The app works great for what we need it for, and couldn't recommend it highly enough. The perfect app for our small business!

Store Using app Total reviews Average rating
Monarch 3 months 7 5.0
5 / 5 Share
Dec. 13, 2022

I have tried a few apps. This one works very easily and you have a good personal support with the app. Extensions are possible through the programmers. Thanks, Timo

Store Using app Total reviews Average rating
Reharaum 12 days 2 5.0
5 / 5 Share
Dec. 13, 2022

Excellent service support from Globo team. They are prompt and they always ensure they meet the needs of their customers! :D Highly recommended to try their app and you will definitely be satisfied and for a start-up the free feature is good enough. I am impressed~Thank you so much! ;)

Store Using app Total reviews Average rating
The Blissful Scarlet 3 months 2 5.0
5 / 5 Share
Dec. 7, 2022

Kenny was great with helping me removing the Globo branding - it was done super fast and easy to work with. Excited to see what this app will do for the business! Thank you

Store Using app Total reviews Average rating
Elephant's Energy 7 days 1 5.0
5 / 5 Share
July 18, 2023

Easy to use and EXCELLENT customer support. We’ve been very happy with this subscription app. Thank you from http://www.redravencbd.com

Store Using app Total reviews Average rating
Red Raven 17 days 10 5.0
5 / 5 Share
Nov. 21, 2022

Excellent app and features, plus the support have been very helpful with personalized service and changes. Thank you!

Store Using app Total reviews Average rating
1st Detachment 11 months 4 5.0
5 / 5 Share
Nov. 17, 2022

Love this app so far and the support team is great. I emailed them about the problem I was having with my subscription showing on the screen. They fixed it and it looks great. Awesome support and service!

Store Using app Total reviews Average rating
Carasmatic Creations 5 months 1 5.0
5 / 5 Share
Nov. 15, 2022

Timo Subscription app has been super easy to install and integrate with my theme. As a non-tech-savvy person, I was able to handle it myself. Loving all the Globo products - great quality and often offering a Free plan for start-ups like us.

Store Using app Total reviews Average rating
Upgraders 2 days 11 4.9
5 / 5 Share
Nov. 11, 2022

So far this app has been great! It's still new to me but extremely user friendly. I had only one issue after installing the app. I didn't want the watermark so I contacted customer support, gave them access to my account and was extremely satisfied at how quickly and easily it was to work with them. I would highly recommend this app to any and all.

Store Using app Total reviews Average rating
3 / 5 Share
June 20, 2023

Update - found out that once a subscription is created you or your customer cannot change the shipping address. This means if a customer moves location the shipment goes to the old address and high chance of you losing product. Apparently the Timo address field is not dynamic and does not pull the current Shopify default address field each time a subscription is made. The only solution is for the Timo developers to update in the backend. They say there is a fix for this coming but no timeframe for a fundamental function. We will wait and see. Easy to install. One little visual amendment quickly attended to by Helen. Really appreciated that so it blends and is slick within our website. On a future release would be good to have control over how the subscription discounted sale feeds through shopify and into accounting packages. Timo provides a sales figure net of any subscription discount while shopify can keep the transaction "gross" with the sale value being the full value and the discount going into its own discount line. A small point for what is already proving to be a great little app for our website. Thanks

Store Using app Total reviews Average rating
Provex Australia 9 months 3 4.7
1 / 5 Share
July 9, 2023

update - so many bugs and issues. Either overcharging or undercharging customers. not alerting when credit card subscriptions fail. Not creating orders in Shopify. Every order has had an issue. The team is responsive and trying to fix things but it is absolutely destroying my business in the meantime, costing me a lot of money and wasting hours of my time. Will update again if it improves. initial review: great app and very flexible compared to other subscription apps. works well as a payment plan app for me which is impossible elsewhere eon shopify. shop is amazing and help with formatting etc. highly recommend

Store Using app Total reviews Average rating
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