Rating

4.5

feedback

109

Reviews

chart

#6,892

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    6%
  • Less than a month
    34%
  • Less than a year
    50%
  • More than a year
    2%

Reviews Summary

The reviews for the TinyEmail Shopify App are mostly positive, highlighting the excellent customer support provided by team members like Laxman, Janhavi Singh, and others. Users appreciate the ease of customization for emails, the user-friendly interface, and the helpful analytics dashboard. However, there are some negative reviews mentioning issues with app freezing, lack of response from support, and difficulties in setting up and using certain features like email verification and automation. Overall, the app seems to be well-received for its functionality and support.

Highlights

Positive customer support and assistance from team members like Laxman and Janhavi Singh
Ease of customization for emails and user-friendly interface
Issues with app freezing, lack of response from support, and difficulties in setting up certain features

Rating Breakdown

  • 5
    88% (96 ratings)
  • 4
    4% (4 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 14, 2024

Awesome app with everything you would need to send email campaigns, and has pre-built abandoned cart, welcome, and win-back emails which is a huge time saver. Great customer support as well, and on the off chance they're not online, they answer emails super fast. Thanks!

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 23, 2024

Hi, this is a great free service for companies who want to begin email marketing. They provide amazing support who are always ready to help. they provide solutions and make sure you are following good email practices. They provide freedom to customize almost all parts of the email and an easy to read analytics dashboard.

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 8, 2024

Amazing customer support by Janhavi Singh and his tech support guy to sort the issue out. I would recommend this app to everyone. But please make sure when you start using this app it will be tiny bit difficult for beginner to start but once done then no issues. Thanks again for developing a such nice app for shopify.

Using app

9 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 1, 2024

really bad can not do simple thing which verify email

Using app

44 minutes

Total reviews

3

Average rating

2.3

Developer Reply

Hi Kamo, Thank you for your feedback regarding the email verification process in our tinyEmail Shopify app. We understand your frustration and appreciate you taking the time to share your experience. Email verification is a crucial step in ensuring the security and deliverability of your emails. When you verify your email address, it helps to: Prevent spam: Unverified email addresses are often associated with spam, leading to your emails being blocked or marked as junk. Improve deliverability: Verified emails are more likely to reach your intended recipients, increasing the effectiveness of your marketing campaigns. Enhance security: Email verification helps to protect your account from unauthorized access and spam. We apologize for any inconvenience caused by the verification process. We are committed to providing a seamless and user-friendly experience. If you continue to encounter issues with email verification, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you further. Thank you for your understanding and continued support.

1 / 5 Share

Aug. 28, 2024

I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer.

Using app

About 1 month

Total reviews

4

Average rating

4.0

Developer Reply

Hello Adore, 1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund. 2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones. Compliance @tinyEmail

All reviews

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