Rating

4.5

feedback

116

Reviews

chart

#6,387

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    13%
  • Less than a month
    34%
  • Less than a year
    36%
  • More than a year
    9%

Reviews Summary

The reviews for the TinyEmail Shopify App are quite mixed, with both positive and negative feedback. Positive aspects highlighted include the app's user-friendly interface, excellent customer service, and helpful support team members like Janhavi, Ninad, Laxman, and Rahul. Users appreciate the features for email campaigns, pre-built templates, and customization options. However, some negative themes include difficulties in accessing customer data from Shopify, frozen app issues, lack of responsiveness from the support team, and challenges with setting up automations and customizations. Despite these issues, many users still recommend the app for its functionality and support.

Highlights

User-friendly interface and ease of navigation
Excellent customer service and helpful support team members
Challenges with accessing customer data and technical issues
Difficulties with setting up automations and customizations
Mixed feedback on responsiveness of the support team

Rating Breakdown

  • 5
    87% (101 ratings)
  • 4
    4% (5 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 16, 2025

Nida Desai was very helpful. We have 3 Shopify stores and we use for all of them TinyEmail marketing campaigns. Great app and great support team!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 11, 2025

They offer so many amazing features—I’m absolutely loving it! It’s incredibly user-friendly, much easier to navigate than other email tools I’ve tried. Their customer service is lightning-fast and super helpful. A must-have for your Shopify store. Definitely 5 stars and beyond!

Store

DPIXXI

Using app

About 23 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 18, 2024

Absolutely horrible experience. They couldn't see any of my customer data from Shopify. We worked on it for a week. They couldn't ever see my customer data from any prior campaigns. They will continuously promise that they will help you, but then they won't actually do anything.

Using app

13 days

Total reviews

4

Average rating

2.0

5 / 5 Share

Dec. 17, 2024

Hi Janhavi, Just wanted to say thanks for the great customer service. Your quick responses and help to understand everything so easy. Really appreciate the effort you put in.

Using app

About 14 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Got an amazing support from Janhavi, Highly recommend Tiny.

Using app

About 22 hours

Total reviews

4

Average rating

5.0

All reviews

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