Rating

4.0

feedback

74

Reviews

chart

#10,227

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    15%
  • Less than a month
    43%
  • Less than a year
    30%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support from team members like Janhavi, Ninad, Nida, and Laxman, who were described as helpful, quick to respond, and knowledgeable. Users appreciated the app's user-friendly interface, variety of features, and customizable email templates. On the other hand, negative feedback focused on issues with installation errors, difficulty in accessing customer data, and lack of customization options for automation emails. Some users also mentioned receiving spam emails after uninstalling the app.

Highlights

Positive customer support and user-friendly interface
Mixed feedback with positive and negative aspects
Issues with installation errors and lack of customization options
Spam emails after uninstalling the app

Rating Breakdown

  • 5
    82% (61 ratings)
  • 4
    4% (3 ratings)
  • 3
    4% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (7 ratings)

Reviews with Text

  • 96% (71)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 3, 2025

Integrating this app with Shopify is a real struggle. Eventually i gave up

Store

HYKLE

Using app

--

Total reviews

18

Average rating

2.3

Developer Reply

We’re really sorry to hear about the issues you experienced while trying to integrate our app. We’ve sent you an email as well, so we can connect directly and discuss this further to get it resolved as quickly as possible. We couldn’t find any previous support request from you, so we’d greatly appreciate any details you can share to help us investigate properly. Thank you for your feedback, and we hope to turn this experience around for you.

1 / 5 Share

Oct. 20, 2025

Totally useless app. Continously getting error messages during installation. Message always saying they are sorry. Could never instal it, telling me to try again. I tried at least 10 times.

Using app

12 days

Total reviews

5

Average rating

3.4

Developer Reply

We're really sorry to hear you had trouble installing the app. We’ve sent you an email so we can better understand what went wrong and help get this resolved for you as quickly as possible. We’re here to help and would love the opportunity to get things working for you.

5 / 5 Share

July 14, 2025

Good chat support. Janhavi Singh was helpful throughout.

Using app

5 days

Total reviews

2

Average rating

5.0

3 / 5 Share

June 12, 2025

I uninstalled this app after not needing it and have been spammed with acquisition emails since. I have had to unsubscribe 3 times from their email list, and am still getting contacted. Not great coming from an EDM App....

Using app

15 minutes

Total reviews

1

Average rating

3.0

5 / 5 Share

April 26, 2025

Janhavi was really helpful. Jumped on the Google Meet straightway to show me the product information in details and gave me recommendations.

Using app

3 minutes

Total reviews

4

Average rating

4.0

All reviews

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