Rating

3.9

feedback

75

Reviews

chart

#10,646

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    15%
  • Less than a month
    43%
  • Less than a year
    29%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users praised the excellent customer support they received, with specific mentions of helpful and responsive team members like Janhavi Singh, Ninad, Nida Desai, and Laxman. Users appreciated the app's user-friendly interface, a wide range of features for email marketing campaigns, and the ability to customize emails. Additionally, some users highlighted the affordability of the app and its effectiveness in streamlining email marketing efforts. However, on the negative side, there were complaints about difficulties in syncing existing accounts, integration issues with Shopify, and errors during installation. Some users also mentioned challenges with customer support responsiveness and issues with email verification.

Highlights

Positive customer support experience and helpful team members like Janhavi Singh, Ninad, Nida Desai, and Laxman
User-friendly interface and wide range of features for email marketing campaigns
Affordability and effectiveness in streamlining email marketing efforts
Difficulties in syncing existing accounts and integration issues with Shopify
Challenges with customer support responsiveness and issues with email verification

Rating Breakdown

  • 5
    81% (61 ratings)
  • 4
    4% (3 ratings)
  • 3
    4% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (8 ratings)

Reviews with Text

  • 96% (72)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 5, 2025

I cannot get the app to sync to my existing TinyEmail account. It keeps creating a new account on install and doesn't keep the existing account logged in no matter how many times I log in. If i refresh the page, it reverts to the account they created automatically during install. The profiles are then synced to the new account and there is no way to unsync it, leaving no room to sync to my already existing account. They have a lot to work on.

Using app

--

Total reviews

8

Average rating

4.5

1 / 5 Share

Dec. 3, 2025

Integrating this app with Shopify is a real struggle. Eventually i gave up

Store

HYKLE

Using app

9 minutes

Total reviews

18

Average rating

2.3

Developer Reply

We’re really sorry to hear about the issues you experienced while trying to integrate our app. We’ve sent you an email as well, so we can connect directly and discuss this further to get it resolved as quickly as possible. We couldn’t find any previous support request from you, so we’d greatly appreciate any details you can share to help us investigate properly. Thank you for your feedback, and we hope to turn this experience around for you.

1 / 5 Share

Oct. 20, 2025

Totally useless app. Continously getting error messages during installation. Message always saying they are sorry. Could never instal it, telling me to try again. I tried at least 10 times.

Using app

12 days

Total reviews

5

Average rating

3.4

Developer Reply

We're really sorry to hear you had trouble installing the app. We’ve sent you an email so we can better understand what went wrong and help get this resolved for you as quickly as possible. We’re here to help and would love the opportunity to get things working for you.

5 / 5 Share

July 14, 2025

Good chat support. Janhavi Singh was helpful throughout.

Using app

5 days

Total reviews

2

Average rating

5.0

3 / 5 Share

June 12, 2025

I uninstalled this app after not needing it and have been spammed with acquisition emails since. I have had to unsubscribe 3 times from their email list, and am still getting contacted. Not great coming from an EDM App....

Using app

15 minutes

Total reviews

1

Average rating

3.0

All reviews

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