Rating

4.5

feedback

114

Reviews

chart

#7,153

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    6%
  • Less than a month
    29%
  • Less than a year
    52%
  • More than a year
    7%

Reviews Summary

The reviews for the TinyEmail Shopify App are quite mixed. While some users praise the app for its ease of use, helpful support team, and pre-built email templates, others criticize it for poor customer service, lack of customization options, and technical issues. Positive themes include excellent customer support from team members like Laxman and Ninad, easy setup process, and free service for Shopify users. On the other hand, negative themes revolve around unresponsive support, technical glitches, difficulty in customization, and issues with email verification and automation. Overall, the app seems to have potential but needs improvement in certain areas to provide a better user experience.

Highlights

Mixed reviews with praise for ease of use and helpful support
Positive feedback on customer support and pre-built email templates
Criticism for poor customer service and technical issues
Positive comments on easy setup process and free service for Shopify users
Negative feedback on lack of customization options and issues with email verification and automation

Rating Breakdown

  • 5
    87% (99 ratings)
  • 4
    4% (5 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 18, 2024

Absolutely horrible experience. They couldn't see any of my customer data from Shopify. We worked on it for a week. They couldn't ever see my customer data from any prior campaigns. They will continuously promise that they will help you, but then they won't actually do anything.

Using app

--

Total reviews

4

Average rating

2.0

5 / 5 Share

Dec. 17, 2024

Hi Janhavi, Just wanted to say thanks for the great customer service. Your quick responses and help to understand everything so easy. Really appreciate the effort you put in.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Got an amazing support from Janhavi, Highly recommend Tiny.

Using app

About 22 hours

Total reviews

4

Average rating

5.0

4 / 5 Share

Dec. 5, 2024

I would highly recommend this app for everyone looking for sending campaigns. it's easy to use and their support team is so helpful. Ninad has fixed a lot of my issues and he replies as fast as possible

Using app

1 day

Total reviews

2

Average rating

4.0

5 / 5 Share

Nov. 21, 2024

Great email application. Can always get support when I need some. Ninad helps a lot and offers important suggestion.

Store

Denvix

Using app

6 months

Total reviews

4

Average rating

5.0

All reviews

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