tiny Email Marketing
Shopify Email Marketing Platform For Free - Install Now
Rating
4.6
feedback
99
chart
#2,882
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
7%
-
Less than a month
39%
-
Less than a year
44%
-
More than a year
2%
Reviews Summary
The reviews for the Tiny Mail Shopify App are mostly positive, highlighting the exceptional customer service provided by team members like Laxman, Rahul, and Mashiar. Users appreciate the ease of use, professional look, and flexibility of the app. However, there are some negative reviews mentioning issues with support team responsiveness, lack of customization in automation emails, and difficulties in setting up the app. Despite these drawbacks, the majority of users find Tiny Mail to be a valuable tool for email marketing campaigns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 27, 2024
Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...
June 20, 2024
I really liked tinyEmail, especially since it's free for Shopify users. Their 24/7 support is excellent. Laxman from their support team reached out to me on call to help me set up my tinyEmail account and was incredibly helpful. I highly recommend tinyEmail for business owners looking for a promising email marketing tool.
May 22, 2024
Laxman was very helpful helping us verify our email and configure our first email. Great customer service
Using app
26 days
Total reviews
1
Average rating
5.0
April 26, 2024
Tiny Mail has blown me away, and Laxman from the onboarding team deserves a shoutout. He's been incredible, patiently guiding us through everything. I can't help but feel excited about the incredible user experience waiting just around the corner as I dive deeper into operations.
April 24, 2024
I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this. 1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear. 2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end. Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.) 3 The automation emails aren't customizable. I had to have their support staff customize the emails for me. 4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years. If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.
Hello Wallypop/Boulevard Designs, Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users. 1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter. 2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you. 3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations. 4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution. We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform. We hope to hear back from you soon! Best regards, Team TinyEmail 🚀
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