tiny Email Marketing

We’re really sorry to hear about the issues you experienced while trying to integrate our app. We’ve sent you an email as well, so we can connect directly and discuss this further to get it resolved as quickly as possible. We couldn’t find any previous support request from you, so we’d greatly appreciate any details you can share to help us investigate properly. Thank you for your feedback, and we hope to turn this experience around for you.

We're really sorry to hear you had trouble installing the app. We’ve sent you an email so we can better understand what went wrong and help get this resolved for you as quickly as possible. We’re here to help and would love the opportunity to get things working for you.

Hi Kamo, Thank you for your feedback regarding the email verification process in our tinyEmail Shopify app. We understand your frustration and appreciate you taking the time to share your experience. Email verification is a crucial step in ensuring the security and deliverability of your emails. When you verify your email address, it helps to: Prevent spam: Unverified email addresses are often associated with spam, leading to your emails being blocked or marked as junk. Improve deliverability: Verified emails are more likely to reach your intended recipients, increasing the effectiveness of your marketing campaigns. Enhance security: Email verification helps to protect your account from unauthorized access and spam. We apologize for any inconvenience caused by the verification process. We are committed to providing a seamless and user-friendly experience. If you continue to encounter issues with email verification, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you further. Thank you for your understanding and continued support.

Hello Adore, 1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund. 2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones. Compliance @tinyEmail

Hello, I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction. After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused. Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience. Please feel free to reach out to me directly at [email protected] for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!

We appreciate your feedback, and we are sorry to hear that you did not find our templates useful for your needs. We have modern, responsive, and designer-created templates and add new ones frequently. Our drag and drop editor supports all standard layouts and blocks and unique elements like dynamic blocks and interactive email components. In addition, we can help you understand the email builder better by running you through the process in real-time if you are open to help from our super friendly and helpful support team. Please let us know & thanks again for your feedback. We hope we can make the product even better with your help.