Sundown Liquidations review for Tipo Product Auction

Feb. 23, 2023

Overall this is a decent app compared to the other auction apps. Pretty simple to use and set up. The most serious drawback is that is if you are running multiple item auctions the app creates draft invoices for EACH lot and automatically sends to customers for payment, no way to stop it. If a customer wins more than one lot an invoice is generated and sent for every single one individually. At the end of the ENTIRE auction all multiple lot winners need to have a consolidated draft order listing the lots and price to pay. No way is someone winning 5+ lots and having to pay each individually. ** Update - Support is great and reached out immediately. We did not find a complete fix to this but they were able to disable sending the draft invoices to the customer. It will create "Open" draft orders that you can then edit and send to the customer manually. You would still have to consolidate the draft orders manually but you can make your customers happy by only sending one invoice for the multiple lots won. This had to be disabled by Tipo as well as the checkout now popup that shows up if the customer is on the page when they win the auction. You will also need to either A: disable the "He (she) has won an auction" notification or B: remove the complete purchase button from the notification email template in the notification settings of the Tipo app. A staggered lot start time would have been a nice feature so they wouldn't all go off at once. You could use popcorn bidding but they still initially all end at the same time if no one bids. Auction results disappear from the product as soon as it ends. Would be nice to leave the results up for x amount of time so bidders can review the lots and see what they went for. The Direct bid and automatic bid boxes being separate is confusing to bidders. Bidders are using the bid directly box not realizing they are not placing a max bid that will place bids when they are outbid like the automatic or proxy bid box. IMHO this should be a single box where bidders can just place their bid and it will increase the bid automatically to the max only when being outbid. I did adjust the settings translations to add a warning to each of these boxes to help with confusion for now. Sometimes the auction widget lags on the collection page. Takes several seconds to populate all the while showing the original item price. Make sure to set all of your auction products to $1 if you don't want people seeing the price you originally had on the product. Overall the app is ok, easier to setup than some of the other options and there are not that many options. Will keep this around now instead of using one of the other ones. Support is top notch and helped me with my problems within a couple of hours. Thank you for that. You have yourself a customer ;)