Tolstoy AI Shoppable Video UGC
Drive Sales with Video Commerce, AI images & videos, AI...
Rating
4.7
feedback
207
chart
#15
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
9%
-
Less than a month
34%
-
Less than a year
49%
-
More than a year
5%
Reviews Summary
Tolstoy is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the app's ability to enhance customer experience, drive conversions, and provide excellent customer support. Many users mentioned specific support team members like Mikaela, Niezl, Gaya, and Gilbert who were praised for their responsiveness and helpfulness. The app's features, such as shoppable video stories, UGC integration, and AI content generation, were highlighted as valuable for improving engagement and sales. However, some negative reviews focused on the app's high variable costs, complex user interface, and issues with charges not being clearly communicated to users. Despite these challenges, the majority of users found Tolstoy to be a valuable tool for their online stores, especially in terms of boosting conversion rates and creating interactive experiences for customers.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
Looks great! Had issues at first with our theme not having blocks/sections, contacted support and they installed it on our website in a few hours. Mikaela was our support representative and she was incredibly helpful throughout everything. Very easy to work with, didn't need much from us to install the widget. Excited to see how this performs for us : )
Dec. 4, 2025
Super impressive product and more impressive team. They really go out of their way to listen to customer feedback, ideas and business problems and then quickly ship solutions. They're on their way to becoming our full AI suite of tools
Nov. 20, 2025
I have been using the app for more than a year on a couple of my stores and it's amazing! It's easy to navigate and the Customer Case team is always there to help you if you encounter any issues or difficulties.
Nov. 19, 2025
The app is good, but all the extended functions are not worth the extortionate variable costs this app generates. Buyer beware - keep a very close eye on your impressions and expect hefty monthly fees for that usage. We have chose to remove the app in favour of less functional alternatives that offer the core functions we needed at 1/10th the price.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more