Tolstoy AI Shoppable Video UGC
Boost sales with AI images, Shoppable Videos, and AI Sale...
Rating
4.7
feedback
219
chart
#13
All reviews
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Feb. 16, 2026
Tolstoy support and Earl specifically have been consistently helpful and prompt in assisting us. Earl has taken the time to have multiple training video calls with us and explained all the uses of the platform thoroughly. He has answered all of our questions and investigated errors when (rarely) needed. I'm extremely grateful for Earl's time and care. It really is the difference between this platform and others similar on the market! Thank you again!
Feb. 12, 2026
I contacted Tolstoy and received great customer service by Earl. They were kind and respectful, they made sure to answer all my questions and were able to help me out with my inquiries very quickly and efficiently with great communication. I appreciated the great customer support from Earl.
Feb. 6, 2026
We’ve had a very positive experience with Tolstoy’s Customer Success Manager, Emmanuel, and the technical team. They are highly responsive and quick to act. While we encountered some setup issues initially, any bugs were resolved promptly, with clear recaps and updates provided throughout. Communication was always polite and easy to follow. Emmanuel has been especially supportive, patiently guiding us through the platform step by step. Even without being very familiar with Shopify or the platform at the start, we felt well supported and confident using it. The AI studio also performs very well, producing more stable outputs than other AI tools we’ve tried and saving us time in post-production. Overall, Tolstoy is a platform we’d recommend.
Jan. 28, 2026
Super service and a really great app! The support team is always very helpful and quick to respond. Every time I contact support, my issue gets fixed fast and reliably. Especially worth highlighting is the developer team, which implements custom adjustments according to my requirements very quickly. Overall, a fantastic app — highly recommended!
Jan. 27, 2026
We've had great success with this app. I've also just jumped off a training call with Earl to show us how the AI features works. We will definitely be utilising this going forwards.
Jan. 21, 2026
Excellent customer service, they team is always so willing to help find the solution to your problem
Jan. 15, 2026
Tolstoy is such a great app and their support team is stellar! They are super helpful with any questions, and the app itself is such a great value add for our customers. Highly recommend!!
Jan. 14, 2026
Amazing support! Fixed my issue within 5 minutes and explained the problem so I can make sure it doesn't happen again. Ver thorough. Also such a nice representative!!
Jan. 7, 2026
The team at Tolstoy is PHENOMENAL! This is the first app and integration for our website that I have ever used where the team and the developers go above and beyond to help you. We've been utilizing Tolstoy for several years, and have never once had an issue that the team did not immediately resolve for us. Mikaela and every developer on this team are a model of greatness for all website integrations. You will not be disappointed, Tolstoy is the way to go.
Jan. 7, 2026
his app is excellent, and the customer service is top-notch. I'm really grateful for the prompt and helpful support from Don. He went above and beyond to assist me, and it made my experience so much better. Highly recommend this app to anyone looking for great functionality and exceptional customer service!
Dec. 4, 2025
Looks great! Had issues at first with our theme not having blocks/sections, contacted support and they installed it on our website in a few hours. Mikaela was our support representative and she was incredibly helpful throughout everything. Very easy to work with, didn't need much from us to install the widget. Excited to see how this performs for us : )
Dec. 4, 2025
Super impressive product and more impressive team. They really go out of their way to listen to customer feedback, ideas and business problems and then quickly ship solutions. They're on their way to becoming our full AI suite of tools
Nov. 20, 2025
I have been using the app for more than a year on a couple of my stores and it's amazing! It's easy to navigate and the Customer Case team is always there to help you if you encounter any issues or difficulties.
Nov. 19, 2025
The app is good, but all the extended functions are not worth the extortionate variable costs this app generates. Buyer beware - keep a very close eye on your impressions and expect hefty monthly fees for that usage. We have chose to remove the app in favour of less functional alternatives that offer the core functions we needed at 1/10th the price.
Nov. 18, 2025
Awesome support and help! Creative app to enhance and drive conversions to any shop