Tolstoy: Shoppable Video & UGC

Support is outstanding. Timely responses, patience, and quick resolution.

It's terrible. There's no live customer service—just a bunch of useless AI that can't solve my problem.

Earl was very helpful and efficiently solved my issue with creating my account. Appreciate his responsiveness.

The support team worked in an excellent manner. They were polite and resolved the issue within a day.

Niezl was very helpful! But it was too long talking to the bot before I was finally able to chat with Niezl. Overall, the customer support was really good, they always make sure that every issue is sorted.

Niezl was super helpful throughout our multi-store Shopify setup. She quickly diagnosed several issues - products not syncing in our Canada store, assets not displaying correctly on UK PDPs, and OOS products hiding content. Clear, responsive, and proactive with follow-ups. Great support!

I’d like to highlight the excellent support I received from Tolstoi. Earl was very effective throughout the entire process and handled everything with professionalism and clarity. He was also very polite, respectful, and pleasant to interact with, which made the experience even better. I truly appreciate his help and the quality of support he provided.

Earl was very supportive and responsive. He helped us with the custom feature that is not a native Tolstoy feature. He coordinated with developers to get it done and provided timely updates. Thank you Earl.

Tolstoy is the best app for having videos on shopify stores, and the support is very kind helpful

I had a huge issues with this app slowing my store so dramatically - conversion rates on 1 day were amazing, on other day - complete 0 due to technical issues and something being not set correctly on my end. Customer support representative - Earl, helped me in no time by addressing an issue directly via both suggestions and direct technical support. Thank you Earl, you are amazing!

Tolstoy is a great app for creative content generation. It's been working extremely well for our fine gold jewelry business. Their customer support team is excellent. Very fast response time and detailed explanations on how to use the app.

We’ve had a really great experience with Tolstoy. The platform has been such a valuable tool for our site, and the support team is always incredibly helpful. Earl helped us solve an integration issue quickly and made the whole process feel easy and stress-free.

onboarding was super simple, their team is very helpful, we've only had this running for a little while but already seeing the ROI!

Tolstoy has worked great with some of our products, but with others, we had trouble creating accurate lifestyle images. However, Tolstoy has been great in helping to resolve this. Video calls to go through the prompts with in-depth analysis and changes for us. They even rolled out an update to specifically fix some of the issues that we faced. I would recommend to anyone who is having issues with anything to book a call with them so that they can show you how to really use the app. Once you understand how the AI works and learns from you, then you can really make some amazing content!

Had a hard time linking my videos to my product pages, but Earl did a great job assisting me. Once you get past the AI bots, the customer service team is excellent!

サポートが早くてとても助かります！素晴らしいアプリ&サポートチームです。

Great customer service from Earl and easy to use software, highly recommend.