Tolstoy: Shoppable Video & UGC

Amazing experience with Tolstoy! Emmanuel is so patient and responsive, and was able to answer all of our questions and customize the app to us. I'm obsessed with their AI image generator and the way that we can put videos on our website. It's definitely going to be a game changer for our store. 10/10!

very helpful dev and customer support!

We’ve been working with Tolstoy for years now now and have had an amazing experience. The platform itself is incredibly innovative and an amazing tool to connect with shoppers. However, beyond the product, the team behind Tolstoy is truly exceptional. Dove, the founder, has built such a thoughtful and forward-thinking company, and everyone we’ve interacted with has been wonderful. Emmanuel and the broader team are always so helpful, responsive, and genuinely great to work with. It’s rare to find a company that combines strong technology with such a supportive and collaborative team. We’re also really excited about the AI features they’re rolling out and can’t wait to explore those further. Highly recommend Tolstoy to any brand looking to elevate their site with video and create a more interactive shopping experience.

Great training experience and onboarding call. Very helpful

Love working with Tolstoy, it's such a great feature for our site and so convenient to add additional photos / videos for the customer upon viewing. Mikaela in the customer service team is amazing and has been so attentive whenever we need assistance. Highly recommend the app functionality and their prompt service!

Earl was incredibly responsive and helped assist us with issues experienced when publishing our collection pages widget. We were provided several updates which led to a positive outcome.

Tolstoy support and Earl specifically have been consistently helpful and prompt in assisting us. Earl has taken the time to have multiple training video calls with us and explained all the uses of the platform thoroughly. He has answered all of our questions and investigated errors when (rarely) needed. I'm extremely grateful for Earl's time and care. It really is the difference between this platform and others similar on the market! Thank you again!

Great support

I contacted Tolstoy and received great customer service by Earl. They were kind and respectful, they made sure to answer all my questions and were able to help me out with my inquiries very quickly and efficiently with great communication. I appreciated the great customer support from Earl.

We’ve had a very positive experience with Tolstoy’s Customer Success Manager, Emmanuel, and the technical team. They are highly responsive and quick to act. While we encountered some setup issues initially, any bugs were resolved promptly, with clear recaps and updates provided throughout. Communication was always polite and easy to follow. Emmanuel has been especially supportive, patiently guiding us through the platform step by step. Even without being very familiar with Shopify or the platform at the start, we felt well supported and confident using it. The AI studio also performs very well, producing more stable outputs than other AI tools we’ve tried and saving us time in post-production. Overall, Tolstoy is a platform we’d recommend.

Super service and a really great app! The support team is always very helpful and quick to respond. Every time I contact support, my issue gets fixed fast and reliably. Especially worth highlighting is the developer team, which implements custom adjustments according to my requirements very quickly. Overall, a fantastic app — highly recommended!

We've had great success with this app. I've also just jumped off a training call with Earl to show us how the AI features works. We will definitely be utilising this going forwards.

Very good customer service and it really drive selling for my store

Excellent customer service, they team is always so willing to help find the solution to your problem

Tolstoy is such a great app and their support team is stellar! They are super helpful with any questions, and the app itself is such a great value add for our customers. Highly recommend!!

Amazing support! Fixed my issue within 5 minutes and explained the problem so I can make sure it doesn't happen again. Ver thorough. Also such a nice representative!!

Excellent concept and service. Easy to work with.

No good, super slow and videos don't come out nice even with prompts

The team at Tolstoy is PHENOMENAL! This is the first app and integration for our website that I have ever used where the team and the developers go above and beyond to help you. We've been utilizing Tolstoy for several years, and have never once had an issue that the team did not immediately resolve for us. Mikaela and every developer on this team are a model of greatness for all website integrations. You will not be disappointed, Tolstoy is the way to go.

his app is excellent, and the customer service is top-notch. I'm really grateful for the prompt and helpful support from Don. He went above and beyond to assist me, and it made my experience so much better. Highly recommend this app to anyone looking for great functionality and exceptional customer service!