Tolstoy: Shoppable Video & UGC

Looks great! Had issues at first with our theme not having blocks/sections, contacted support and they installed it on our website in a few hours. Mikaela was our support representative and she was incredibly helpful throughout everything. Very easy to work with, didn't need much from us to install the widget. Excited to see how this performs for us : )

I have been using the app for more than a year on a couple of my stores and it's amazing! It's easy to navigate and the Customer Case team is always there to help you if you encounter any issues or difficulties.

The app is good, but all the extended functions are not worth the extortionate variable costs this app generates. Buyer beware - keep a very close eye on your impressions and expect hefty monthly fees for that usage. We have chose to remove the app in favour of less functional alternatives that offer the core functions we needed at 1/10th the price.

Awesome support and help! Creative app to enhance and drive conversions to any shop

We are so excited to have this app on our website. Having UGC videos will definitely increase our conversion rate. Niezl from support is super helpful and we highly recommend!

Service rapide et efficace de Mikaela. Merci

Wonderful customer experience working with Mikaela to troubleshoot and solve for shoppable vs non shoppable videos/products!!!

Uploading videos has been a breeze, the support has been hands down the best! Im so excited to add these shoppable videos to my website and so grateful for the recommendation from a fellow shopify friend!

good

RIGHT SUPPORT WHEN NEEDED — but watch the charges/impressions Tolstoy is an excellent app — shoppable video stories for e-commerce really bring products to life. We’ve used it for over a year and it definitely adds value. We did face a difficult experience with charges that added up to thousands of dollars over many months, mainly due to our own lack of attention. The app does send monthly usage emails, but we overlooked them. Thankfully, once we reached out, the team — including the CEO — listened and worked with us to find a fair solution. That level of support gave us confidence to continue with them. The concept is strong, the team truly cares, and the app delivers real value. Just be mindful to keep an eye on usage so you don’t get caught off guard. The integrations with Instagram, Google Drive and TikTok are a great tool of this app.

Super cool app and the support team is the best!

Honestly It’s difficult to find a faster and better CX response than what i have seen with these guys in Toolstoy. The person that attended me was Mikaela and she has been amazingly resolutive with a response rate below 1-2 hours for 5-6 different inquiries, supporting with screenshots and always very kind. Just for that I consider Toolstoy a trustworthy partner.

Great feature-rich app, and I really appreciate the support team. They’re incredibly patient and helpful. There’s just a small issue for those in the JST time zone, but they really went above and beyond to assist. If I had one suggestion, it would be about the chat notification system. Sometimes it doesn't send email alerts, so you have to keep an eye on the chat box. Other than that, great experience overall!

Fantastic app! It looks great on our product pages and really helps show our products in action. As others have noted, the back-end UI could use some refinement. It's nearly there but can be frustrating to use at times. For instance, being able to click a product in the library and jump straight to it for adding more videos would be a big improvement.

Great app, crappy UX interface. It takes me 3x longer to work inside Tolstoy than getting work done. The app when you can manage to get it set up after hours of work is great. If they would fix the UX experience I def would give it 5 stars. But I am looking for other options now.

Works so well for our audience - already converted $8k in sales in under a week.

My support contact Mikaela was so helpful. She walked us through the entire process of the access needed to provide support, how we could leverage the app by embedding into areas of our site that were hard to figure out / code. This way we can truly leverage the tool to improve our conversion rates and not spend time trying to figure out the installation part!

support is next level - Mikaela is very knowledgeable and she worked with me on a code embed issue until it was fixed... very impressive

We absolutely love Tolstoy! From the moment we added it to our site, we saw an immediate increase in engagement and sales. It’s been a total game-changer for how we connect with our customers. The platform is intuitive, beautifully designed, and so easy to use. Highly recommend for any brand wanting to create more meaningful, interactive experiences online.