Tolstoy Shoppable Video & UGC
Create Shoppable Videos on website and Shop app with Tolstoy
Rating
4.9
feedback
187
chart
#36
All reviews
Rating Breakdown
Review RSS Feed
Oct. 4, 2024
The support from Niezl has been amazing. We have only just set up Tolstoy, but so far so good!
Sept. 24, 2024
I was having issues with my video and spoke with Mikaela to troubleshoot. She was more than helpful, and went as far as to actually install the correct video on my site and on mobile. I expected the usual support response that tells you to read an article, but this 1-on-1 HUMAN interaction was so appreciated!
Sept. 20, 2024
We have some challenges during implementation but the Tolstoy team has been very helpful and supportive in helping to resolve all the issues. I like the UI, not much customization is needed, it goes with any theme. It is also super easy to import your videos and it has been running smoothly on our site.
Sept. 9, 2024
Mikaela and the Tolstoy team were awesome to work with. They quickly helped me customize the video carousel on my site, and it looks perfect now. Communication was smooth, and they made the whole process super easy. If you’re looking for great features and even better support, Tolstoy’s the way to go!
Aug. 24, 2024
For $300 a month this app is buggy as hell. Always super frustrating to adjust anything in this app, it's always glitching and you have to do simple tasks 10-20 times for it to finally work. Everything you do keeps resetting. Incredibly frustrating to use but decent app.
Aug. 22, 2024
This app has become the most widely integrated app across our site. We're using it on nearly every product page, on our instructions and educational pages, and more. It's really easy to use and implement, and the support team is immaculate. Whenever I've had questions they've been so polite and great at follow up too. Thank you tolstoy team -- customer for life!
Thank you so much for your kind words! We're thrilled to hear how much you love the app and appreciate your support. We're here for you, always!
July 31, 2024
Very helpful Team! Thank you to Mikaela and Niezl, you guys are amazing. I talked with Mikaela from Tolstoy about changing location of arrows on my main page carousel, as they were not very intuitive, and the Tolstoy team was absolutely helpful beyond my expectations in customizing it. Not only did they send me an updated code, but also helped me implement all the changes, and now the arrows are exactly where I wanted them. Everything happened very efficiently as well - from my email to proposing and implementing the custom to solution in a matter of one or two days. Apart from customer support, the app itself is rather easy to navigate. So far I like the design and functionality.
Thank you so much! We’re thrilled to hear that our support team was able to assist you with customizing the carousel arrows on your main page. We’re glad the process was quick and efficient, and that you’re happy with the results. It’s great to hear you’re enjoying the app’s design and functionality too!
July 24, 2024
Incredible app functionality, exactly what we needed with very personalisd support. James Balance Coffee
Using app
1 day
Total reviews
3
Average rating
5.0
Thank you, James! We're thrilled to hear it’s exactly what you needed.
July 9, 2024
Support was excellent. I am loving the app so far and being able to get some videos on my website.
Thanks so much! We’re glad you’re loving the app and getting those videos up on your website. We're here if you need anything!
July 9, 2024
Set up was super smooth and uploading videos to each product was quicker than expected. Great support service!
Thank you for your great review. We are absolutely thrilled to hear your setup was a breeze and uploading videos was faster than you thought! It's always a win when things go smoothly like that. We glad you had a great experience with our support team too.🌟
July 8, 2024
Niezl from Tolstoy is amazing! Helped get set up and running on our site! Great app and great support! Thank you!
Thank you for your feedback! We're thrilled that you're enjoying the app. Our support team is always ready to assist you whenever you need help.
July 6, 2024
Love this app. Great way to showcase UGC on homepage and product page. The customer service has been very responsive, even setting up an onboarding call to answer my questions. Highly recommend.
Thanks a lot for the kind words! We're really happy you're loving the app and finding it useful for showcasing user-generated content on your homepage and product pages. It's great to hear you've had a positive experience with our customer service team too.
June 21, 2024
This app is so easy to use. And support is fabulous! I hope this is affect to conversion rate.
Glad to hear it! Thank you. Great usability and fantastic support make a big difference. Let's see those conversion rates climb!
June 20, 2024
Tienen muy buen servicio al cliente, su respuesta es rápida y asertiva. y no hay aplicaciones que sean similares. Esta app si tiene algo que marca la diferencia.
¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que nuestro servicio y nuestra app son únicos y te han dejado una buena impresión.
June 7, 2024
Really easy to install and fab customer service (thank you Mikaela)! I’m only just getting started but can already see how videos on my website are going to help customers feel more confident to purchase.
Thank you so much for your feedback! We're thrilled to hear that you found our installation process easy and that Mikaela provided you with fabulous customer service. It's great to know that you're already seeing the potential of videos on your website to enhance customer confidence in making purchases.
June 4, 2024
Loving this app so far, it's been great to get some videos up on my website and really showcase our products. One of the best parts about this app is the support. Niezl was so helpful in getting this set up for me and has been super responsive. I'm looking forward to checking out the analytics and seeing how this improves our store and our customers shopping experience.
Thanks for your feedback! We're excited to hear you're enjoying the app and showcasing your products. Our support team is always here to help. We can't wait for you to dive into the analytics and see the positive impact on your store!
June 4, 2024
O aplicativo é bom! Mas excessivamente lento ao configurar. Os videos carregam bem no site e o visitante não tem problemas. Mas seu dashboard é muito lento. Os produtos não carregam, para vincular produtos aos vídeos você precisa ter bastante paciência. Poderiam melhorar!
May 28, 2024
Great app to feature UGC content. I'm using it to show UGC content on our PDP. The app is super easy to use and I was able to setup in minutes. The team is also super responsive and able to assist.
Thank you for the fantastic feedback! We're delighted to hear that our app is helping you showcase UGC content on your PDP so effectively. It's great to know that you found the setup process quick and easy. Our team is always here to support you, and we're glad we could assist.