All reviews

Rating Breakdown

  • 5
    95% (205 ratings)
  • 4
    1% (2 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 99% (212)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 28, 2026

Super service and a really great app! The support team is always very helpful and quick to respond. Every time I contact support, my issue gets fixed fast and reliably. Especially worth highlighting is the developer team, which implements custom adjustments according to my requirements very quickly. Overall, a fantastic app — highly recommended!

Store

L.BEV

Using app

--

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

We've had great success with this app. I've also just jumped off a training call with Earl to show us how the AI features works. We will definitely be utilising this going forwards.

Store

VANI-T

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 25, 2026

Very good customer service and it really drive selling for my store

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Excellent customer service, they team is always so willing to help find the solution to your problem

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 15, 2026

Tolstoy is such a great app and their support team is stellar! They are super helpful with any questions, and the app itself is such a great value add for our customers. Highly recommend!!

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 14, 2026

Amazing support! Fixed my issue within 5 minutes and explained the problem so I can make sure it doesn't happen again. Ver thorough. Also such a nice representative!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 11, 2026

Excellent concept and service. Easy to work with.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 7, 2026

No good, super slow and videos don't come out nice even with prompts

Using app

5 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Jan. 7, 2026

The team at Tolstoy is PHENOMENAL! This is the first app and integration for our website that I have ever used where the team and the developers go above and beyond to help you. We've been utilizing Tolstoy for several years, and have never once had an issue that the team did not immediately resolve for us. Mikaela and every developer on this team are a model of greatness for all website integrations. You will not be disappointed, Tolstoy is the way to go.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 7, 2026

his app is excellent, and the customer service is top-notch. I'm really grateful for the prompt and helpful support from Don. He went above and beyond to assist me, and it made my experience so much better. Highly recommend this app to anyone looking for great functionality and exceptional customer service!

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Looks great! Had issues at first with our theme not having blocks/sections, contacted support and they installed it on our website in a few hours. Mikaela was our support representative and she was incredibly helpful throughout everything. Very easy to work with, didn't need much from us to install the widget. Excited to see how this performs for us : )

Store

PHUTURE

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Super impressive product and more impressive team. They really go out of their way to listen to customer feedback, ideas and business problems and then quickly ship solutions. They're on their way to becoming our full AI suite of tools

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Store

LC

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

I have been using the app for more than a year on a couple of my stores and it's amazing! It's easy to navigate and the Customer Case team is always there to help you if you encounter any issues or difficulties.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 19, 2025

The app is good, but all the extended functions are not worth the extortionate variable costs this app generates. Buyer beware - keep a very close eye on your impressions and expect hefty monthly fees for that usage. We have chose to remove the app in favour of less functional alternatives that offer the core functions we needed at 1/10th the price.

Store

Barkers

Using app

6 months

Total reviews

6

Average rating

3.8

5 / 5 Share

Nov. 18, 2025

Awesome support and help! Creative app to enhance and drive conversions to any shop

Using app

5 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 14, 2025

We are so excited to have this app on our website. Having UGC videos will definitely increase our conversion rate. Niezl from support is super helpful and we highly recommend!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 12, 2025

Service rapide et efficace de Mikaela. Merci

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2025

Wonderful customer experience working with Mikaela to troubleshoot and solve for shoppable vs non shoppable videos/products!!!

Using app

About 1 year

Total reviews

3

Average rating

4.7

1 / 5 Share

Oct. 27, 2025

App um lixo, cobrou mais de 1000 reais sem avisar

Using app

5 months

Total reviews

1

Average rating

1.0