Tolstoy: Ads, Image, Video

June 2, 2026

Earl was very thorough and helpful. He resolved my issue quickly and efficiently.

June 2, 2026

May 31, 2026

We’ve had a great experience with Tolstoy over the past 4 years. The app itself is super easy to use, the video features look amazing on our site, and the support team has honestly been incredible. Every time we’ve reached out, they’ve been fast, helpful, and genuinely kind, even on weekends! Shoutout to Mikaela They recently helped us transition our account and kept, which we really appreciated as a growing brand. Overall, highly recommend if you want to add shoppable video content to your Shopify store with a team that actually supports you.

May 28, 2026

We have just begun our journey with Tolstoy, and as a brand completely new to AI content generation, Wes and Emmanuel have been exceptional guides throughout the process. Wes arranged a demo and showed us exactly how Tolstoy could bring value to our brand specifically, even presenting use cases tailored to our products. It was clear he had taken the time to research our brand before the meeting, and throughout the conversation he was thoughtful about how Tolstoy could elevate our marketing. He was ultimately the person who sold us on the platform. The quality of the content produced has been on par with some of the professional shoots we have invested in previously. Emmanuel has been incredibly patient, knowledgeable, and genuinely invested in helping us make the most of the platform. Through every interaction, it is clear that Tolstoy takes pride in customer support and is committed to helping brands grow and explore their creativity. Emmanuel never makes us feel rushed during meetings and has offered follow up sessions on more than one occasion. He takes the time to walk us through every feature of the platform and is always happy to answer questions, even when we jump between topics. It genuinely feels like Tolstoy becomes part of your team and workflow. We explored three other platforms and attended demos with each of them, but ultimately chose Tolstoy because, aside from its first class content generation and wide range of features, the customer support truly set them apart from every other platform we explored and engaged with. It was clear to us that they are focused on supporting long term brand growth and care about far more than just the subscription itself.

May 28, 2026

19 Euro für ein bisschen Script und Grafiken, und schon waren die Tokens aufgebraucht. Das fühlte sich für mich wie eine Falle an – es steht nirgends, wie viele Tokens man wofür verbraucht. Ich war sehr verärgert! -------------------------------------------------------------------------- Update: Nach dieser Bewertung kontaktierte mich Ben sofort, und wir konnten alles klären. Er zeigte sich sehr entgegenkommend. 5 Sterne! Vielen Dank Ben

May 19, 2026

Good app so far! Customer service specifically Earl is superb as well! Looking forward to see more things to discover!

May 14, 2026

May 13, 2026

Support is outstanding. Timely responses, patience, and quick resolution.

May 11, 2026

I’m still learning and building my Shopify store, but this app has helped me take important steps toward creating a more engaging customer experience. The setup was smoother than I expected, and I appreciate how beginner-friendly the platform feels. I especially like the visual and interactive features that help make my store feel more modern and professional. Looking forward to continuing to grow with it.

May 11, 2026

It's terrible. There's no live customer service—just a bunch of useless AI that can't solve my problem.

April 24, 2026

Earl was very helpful and efficiently solved my issue with creating my account. Appreciate his responsiveness.

April 23, 2026

April 22, 2026

The support team worked in an excellent manner. They were polite and resolved the issue within a day.

April 20, 2026

Niezl was very helpful! But it was too long talking to the bot before I was finally able to chat with Niezl. Overall, the customer support was really good, they always make sure that every issue is sorted.

April 15, 2026

Niezl was super helpful throughout our multi-store Shopify setup. She quickly diagnosed several issues - products not syncing in our Canada store, assets not displaying correctly on UK PDPs, and OOS products hiding content. Clear, responsive, and proactive with follow-ups. Great support!

April 10, 2026

I’d like to highlight the excellent support I received from Tolstoi. Earl was very effective throughout the entire process and handled everything with professionalism and clarity. He was also very polite, respectful, and pleasant to interact with, which made the experience even better. I truly appreciate his help and the quality of support he provided.

April 8, 2026

Great app and brilliant support very easy to use

April 7, 2026

Earl was very supportive and responsive. He helped us with the custom feature that is not a native Tolstoy feature. He coordinated with developers to get it done and provided timely updates. Thank you Earl.

April 6, 2026

Tolstoy is the best app for having videos on shopify stores, and the support is very kind helpful

March 31, 2026

I had a huge issues with this app slowing my store so dramatically - conversion rates on 1 day were amazing, on other day - complete 0 due to technical issues and something being not set correctly on my end. Customer support representative - Earl, helped me in no time by addressing an issue directly via both suggestions and direct technical support. Thank you Earl, you are amazing!