TopDawg Wholesale Dropshipping

Dear TechFlowDepot, Thank you so much for your 5-star review and for sharing your honest experience. We're thrilled to hear that our customer support exceeded your expectations—that’s something we take a lot of pride in. We're truly sorry to hear that your website didn’t work out as planned. Running an online business can certainly be challenging, especially with rising costs for apps, marketing, and other resources. It sounds like you put a lot of effort into it, and we completely understand how frustrating it can be when things don't go as expected. If you ever decide to revisit your eCommerce journey or need any support in the future, we’ll be here to assist you. Your feedback is invaluable, and we wish you all the best in your future endeavors!

Dear PawllyWorld, Thank you so much for your uplifting and encouraging review! We’re thrilled to hear that your experience with TopDawg has been so positive, and it’s wonderful to know that Paul made such a strong impression on you—he truly is an MVP on our team! We take great pride in providing exceptional service, seamless integration, and a diverse, ever-growing catalog to support our partners in their success. Your words confirm that we’re on the right track, and they motivate us to continue delivering the best possible experience to all our customers. It’s an honor to be your chosen partner, and we’re excited to support your business as you grow. If there’s anything more we can do to help, please don’t hesitate to reach out. Stay Well, Stay Blessed, and Stay You. TopDawg for President—We’re all in! Best regards, TopDawg Customer Support Team

Dear WolfBerri, I hope this message finds you well. My name is Robert, and I am writing to you on behalf of TopDawg regarding the recent one-star review you left on our app and the subsequent comment you made. We genuinely value feedback from our users as it helps us to continually improve our services. However, I noticed that you installed the TopDawg app on July 15th and uninstalled it after just seven minutes. Given this brief period, we believe it would have been challenging to fully explore our services and understand the comprehensive product offerings we provide. I want to clarify a few points you raised in your comment. First, you can see the standard wholesale pricing on our Start-Up plan. If you need assistance finding where this is located, please do not hesitate to reach out to our support team. We are more than happy to guide you through the process. Unlike Printful, TopDawg operates as a dropshipping platform with thousands of suppliers listing their products in our catalog. The suppliers on our platform expect to be paid for the products they are shipping to customers on the retailer's behalf, offering wholesale pricing so that retailers can make a profit on their sales. This model allows us to provide a wide variety of products from numerous suppliers, enhancing the range and flexibility available to our retailers. Regarding the membership fee, it is in place to ensure that we can maintain a high-quality platform, support our extensive supplier network, and offer robust customer service to our users. Our goal is not to be a "greedy corporation," but to create a sustainable business model that benefits both our suppliers and retailers. We are committed to providing value and ensuring our users can thrive in their business endeavors. We highly encourage users to reach out to our support team to resolve any concerns they might have. If you encountered any specific issues or have any concerns that led to your review, we would greatly appreciate it if you could share them with us. This would allow us to address any problems and ensure we provide a better experience for you and other users in the future. Thank you for your time and consideration. We look forward to hearing from you and hope to have the opportunity to serve you better. Best regards, The TopDawg Support Team

Hi Luxvetco, Thank you so much for your 5-star review. We love to hear that the TopDawg support team is responsive to our customers’ needs. Your business is especially important to us and thanks for choosing to work with TopDawg and for being a crucial part of our dropshipping platform.

Hi Smart Dog Pet Supply, For you to say that our “customer service has been outstanding” makes our day! We strive hard to provide a great dropshipping platform for our customers along with the support they deserve. Thank you for such a fantastic review and for choosing TopDawg as a product supplier for your store.

Hello Little Jaspers, First and foremost, we would like to thank you for your service. Our customer support representative Paul, let us know about your service to our great nation and it is deeply appreciated. Also, thank you very much for your review. Paul and the rest of the TopDawg team work very hard to provide the kind of service that our customers deserve… The Best Service Possible! Thank you for choosing TopDawg as your dropship product supplier.

Hello Olive Tactical, Thank you so much for this review. We love it when our customers service efforts are appreciated, and we will continue to provide the best service possible as it is our number one priority. Thanks for choosing to work with TopDawg for your dropshipping needs.

Thank you for taking the time to leave us this wonderful five-star review! We are thrilled to hear that you had an excellent experience with our dropshipping platform. We always strive to provide top-notch service to our customers, and we're glad to hear that we were able to meet your expectations. We truly appreciate your support and look forward to serving you in the future.

Hello Ms. Maggie May's Pet Emporium, Thank you so much for the five-star review! We are thrilled to hear that you had a great experience with our premium customer service representative Paul. We strive to provide the best possible service to our customers, and it's always fantastic to hear when we hit the mark. We're happy to have been able to help you with your needs, and we look forward to continuing to serve you in the future.

Thank you for taking the time out of your day to leave us this stellar 5-star review. We appreciate your feedback and are glad you had a positive experience with our App. Our top priority is your satisfaction, and we always strive to exceed expectations. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know. Thanks again for choosing to work with TopDawg and we hope to have the pleasure of serving you again soon!

We are thrilled to hear that you were pleased with our customer support team. Thank you for the 5-star review, we really appreciate your feedback. We are always here to help if you need anything else.

I would love the opportunity to assist you but since your Shopify store isn’t live (Listed as opening soon) and you aren’t a registered user in our system, I can’t identify who you are or what you were looking at before you made this review. Furthermore, since you only had the app installed for 6 minutes, just long enough to write a review, how were you able to test the functionality of it or find the time to evaluate almost 600,000 products to determine we have a terrible selection? The fact that we have 600,000 products across 12 departments would suggest otherwise. Finally, it is hard to make a statement like “our products are knockoffs” unless you purchased some samples. FYI, all our suppliers are fully vetted, 98% of them are shipping from the USA and they all have a legal right to sell the products listed on our platform. Any suppliers that violate this mandate would be removed immediately. I could only hope you made a big mistake, and the review was meant for a different APP. Please do the right thing and take down this review.

Hello Triple C Equine Buyer Assistance & Supply, Thank you so much for the 5-star review! Your feedback and kind words truly mean a lot. At TopDawg we always strive to provide our customers with the best customer service possible and we could not be more thrilled that you are enjoying using our app. We look forward to serving you again in the future and are always here to help you if you need anything.

Dear Knicknack Shack, We appreciate you taking the time to review our pricing structure and it looks like you understood it clearly. We pride ourselves on being completely transparent with our membership pricing so that everyone understands what they are opting into when they sign up for a free account or upgrade to a paid account. I would like to point out that with a free account you can see the details of every product in our catalog, over 600,000 SKU’s, without having to download a spreadsheet. And because you have a Shopify store, you can install a state-of-the-art app from TopDawg, providing all the integration tools needed to sync product data, sell products, process orders and receive carrier tracking for your customers directly to your store. Also, stock levels are automatically synced with your integrated inventory and we support best-rate carrier calculated shipping rates, in real time, for your store checkout process. All of this is done seamlessly with one of our paid membership plans. You will also notice that the spreadsheet downloads are free in any of our paid membership plans. It is important to know that the free account is just for browsing our catalog, viewing product details and allows users to learn how to navigate our platform before upgrading to a paid plan. The pricing for all membership plans, including the premier level, can be viewed by clicking on the “learn more” link or “see all pricing options” link located in the TopDawg Shopify App Listing. It can also be found by clicking on the “pricing” link located in the top nav of the TopDawg website. Finally, the cost for products on our platform is set by the suppliers listing the products in our catalog, and the shipping cost associated with those items are determined by the carriers assigned to them. Sometimes the size of the item increases the shipping costs over smaller items, but you always have the option to pass those costs, or a portion of them, on to the customers in one way or another. If the shipping cost on some products is too high for your liking, I would suggest not choosing to sell those products and picking something else from our extensive catalog that better meets your needs. We have thousands of Retailers on our platform selling millions of dollars’ worth of products and they all started out in the Free Start-Up plan. Please feel free to email us at [email protected] or call us at 954-251-3176 M-F 9:00am to 5:00pm (EST), and we will be happy to assist you in navigating our platform or provide you with any support needed to help you achieve success selling products from our catalog. Sincerely, The TopDawg Support Team

Hello Fido and Bone, it was our pleasure assisting you. We greatly appreciate you taking the time to leave us this 5-star review. We are here to help you anytime!

Hello Pawesomeproducts.com, thank you for leaving us a 5-star review! We greatly appreciate your feedback.

Hello Puppy Community, Thank you for your kind words and the 5-star review! We are thrilled to hear that Paul was able to assist you.

Hello Baby Buggy, we are incredibly grateful that you took the time to leave us a 5-star review.  We take great pride in knowing our customers are happy with our service and customer support. We look forward to serving you again in the future.

Hello Everyday Equine Tack and Supplies, thank you for taking the time to leave us this feedback. We will share this with our team so we can continue to make enhancements and improve the customer experience on TopDawg’s platform.