All reviews

Rating Breakdown

  • 5
    84% (21 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    4% (1 ratings)
  • 1
    8% (2 ratings)

Reviews with Text

  • 100% (25)
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5 / 5 Share

Dec. 16, 2025

Really nice people to work with, very straightforward and honest.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello Pawesomeproducts.com, thank you for leaving us a 5-star review! We greatly appreciate your feedback.

5 / 5 Share

March 23, 2023

Paul is great! They have helped me scale! Although, I am still small their customer service is unmatched!!!!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello Puppy Community, Thank you for your kind words and the 5-star review! We are thrilled to hear that Paul was able to assist you.

5 / 5 Share

Dec. 23, 2022

I like TopDawg alot. Are they perfect? Probably not. Are they much better than other drop-shipping companies I've tried - YES! BY FAR. Of course they do have some issues here and there. Of course I wish their Suppliers would provide a more retail-ready catalog product decriptions along with UPC codes being transferred automatically into Google Fileds of Shopify. Yes, making the store retail-ready took some tedious manual labor. And of course I would love for their Suppliers to be more accurate in terms of inventory updates. With all that said - comparing to other companies I was working with - TopDawg Customer Service is SIX out of five stars. Their built-in shipping calcullator is great. Their invoicing/accounting system is very accurate. You can always call and the phone WILL be pciked up 10 times out of 10. Belive me, in my previous experience - this fact alone is a luxury in the dropshipping industry. You can shoot a quick email and it WILL be answered within a very reasonable time. The bottomline is - just like any and every business out there TopDawg might have a room for some improvement. And they are doing a good job improving. Overall I am very much pleased with their service.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi For Pet With Love, thank you for reaching out and providing us with this valuable feedback! We always strive to provide our customers with excellent customer service, and we really can’t thank you enough for your kind words. We will share this review with the entire team, so they know to keep up the hard work.

5 / 5 Share

July 7, 2022

As a new merchant and experiencing scary challenges, I was so thankful to have gotten the best customer service from TopDawg. Paul in customer service went beyond in helping me tackle those challenges even as far as communicating through my Shopify support team. Paul assisted me every step of the way in receiving my phone calls and the response to my emails directly and efficiently. Paul treated my business like his own and guided me through those challenges. TopDawg has plenty of great products at great prices, their website is user friendly. THE BEST CUSTOMER SERVICE!! Thanks TopDawg!!

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Bertina, we can't thank you enough for the 5-star review! We pride ourselves on excellent customer service and timely communication. Thank you for sharing your positive experience and for being a loyal customer!

4 / 5 Share

June 23, 2022

Using the app for a fairly well trafficked and known brand to add additional items and so far functions well. Need to work on some of the processes and returns, but support is quick and helpful to solve and take feedback.

Using app

29 days

Total reviews

6

Average rating

4.2

Developer Reply

We would like to thank you for sharing your experience working with TopDawg! We greatly appreciate the feedback and will share this with our team so we can continue to improve our service.