Natural Organic Honey review for Trackify Facebook Pixel,TikTok

1 / 5

Nov. 8, 2025

Terrible Experience — Completely Broke My Tracking This app literally destroyed my tracking setup. As soon as I connected TikTok and Meta through Trackify, everything stopped working — no sales, no data, and my ads started wasting money with zero return. The support team is extremely slow — they told me to book a meeting after two days while I’m losing money every single day. That’s unacceptable for an app that claims to offer “advanced tracking.” On top of that, the app keeps logging me out for no reason, which makes managing anything even more frustrating. Honestly, this app is a total mess. I don’t recommend anyone to fall into this trap. I’ll be removing it immediately.

Using app

About 1 month

Total reviews

15

Average rating

3.4

Developer Reply

We’re very sorry to hear about your experience and truly appreciate you sharing this feedback. When we reviewed your setup earlier, everything was configured correctly and the TikTok pixel issue you first reported had already been fixed. You reached out about the new issue on Saturday, during the weekend when our team is only partially available. We had already shared the calendly link beforehand, and the next available meeting slot you saw was on Monday — it wasn’t that we asked you to book two days later, it was simply the earliest open time. We also sent follow-up messages and were ready to arrange a weekend call since you mentioned it was urgent, but by the time we checked your reply, the app had already been uninstalled and the review posted. You also scheduled the Monday call, but no one joined from your end. We wanted to connect because you mentioned the issue started after connecting TikTok, and sometimes such problems can come from the platform side, which is why a meeting is important. Regarding the app logging you out — that is normal behavior. When your Facebook or TikTok session expires, Trackify logs you out for security reasons, but this does not affect tracking. Tracking continues in the background, and you only need to log in again if you want to make changes such as connecting new pixels or catalogs. We truly value your feedback and would have been happy to fix everything with you on a call. If you ever decide to give Trackify another try, we’ll be more than glad to assist you personally and make sure your tracking runs smoothly.

Trackify Facebook Pixel,TikTok for Shopify
Trackify Facebook Pixel,TikTok
4.8 star
354 reviews

Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads

Developer
Shopify App Store