Dapper Dripper review for Trackify Facebook Pixel,TikTok

1 / 5

July 26, 2020

2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny. Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late. If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that. They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.

Using app

30 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for taking the time to leave a review! We believe that you are misreading the charges that were applied by Shopify. We tried to explain how that “prorated” charge works. You didn’t mention that you have any issues with the app. We’ll be happy to support you in any way, and as we offered before make adjustments for any possible overcharges.

Trackify Facebook Pixel,TikTok for Shopify
Trackify Facebook Pixel,TikTok
4.9 star
892 reviews

Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads

Developer
Shopify App Store