Inner Wisdom Store review for Trackify Facebook Pixel,TikTok
April 15, 2021
I need to update my initially positive review. Everything started amazing. Great setup support to lure us in. We set this up in 4 of our stores. But then just days later, the tracking broke completely. No conversions tracked, tracking was completely off. We couldn't fix it and had to turn off our ads. We reached out to support with an urgent request, our messages were read, but no one replied. Eventually, they did with a day delay promised to fix it, which never happened. Deleting this app now after 3 days of no support fixing the issue.
Hello! Thanks for leaving us a message with your concern. We understand the frustration and annoyance you have gone through when the team has not reached out to you on time. We are so sorry about what happened here ( It is not normal with our app.) The team has worked hard to get this resolved for you. At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time. We really want to treat all our customers well and wanted to solve their issues as fast as possible. If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service. -Tanu & The Trackify Support Team -----------------------------Original reply----------- Hello friends at Inner Wisdom Store Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success! -Melissa & The Trackify Support Team
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads