ATHAMS review for Trackify Facebook Pixel,TikTok

Hello Ismail! Thanks for leaving us a message with your concern. We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the weekend they were not able to reach you on time. We are so sorry about what happened here ( It is not normal with our app.) Regarding your charges we have deducted only $29.99 as you were on a basic plan and you can check in your statement. And there is no feature of upgrade in current pricing. As I can check you have uninstalled the app on the 10th of Oct, and because of that you are now in our new pricing criteria which are based on Shopify plan-based pricing. Please let me know if you need any more clarifications, we really want to get this sorted for you. But we really apologize for not giving you information on the time. We have also sent you a message please reply to the conversation so that, we can have a better understanding. We really want to treat all our customers well and wanted to solve their issues as fast as possible. Regards Tanu & Trackify Team