Croadstore review for Trackify Facebook Pixel,TikTok
Nov. 11, 2021
This app is trash! It never send the purchase data back to my facebook event manager. So I have wasted my budget to do all the testing. I contacted them many time and they never reply in time. When you finally get a message reply, and you send back message, you need to wait another whole day to get the second reply. The worst customer service ever!
Hello, a friend from Croadstore! Thanks for leaving us a message with your concern. We understand the frustration and annoyance you have gone through when the team has not reached out to you on time but because of the heavy rush they were not able to reach you on time. We are so sorry about what happened here ( It is not normal with our app.) Also, since yesterday there is a widespread issue across the stores from the FB end. The event manager is not showing data for a lot of stores. If there are some issues from the Facebook side, we can't directly solve them. Still, if you need help our team can jump on a quick call so that our best team member can help you out in solving the problem in our control. But we really apologize for not giving you information on the time. Our team member is reaching out in-app chat as well to solve the issue and to have a better understanding. We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side. Regards Tanu & Trackify Team
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads