LNC HOME review for Trackify Facebook Pixel,TikTok

1 / 5

Feb. 21, 2022

The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.

Using app

Almost 3 years

Total reviews

5

Average rating

3.4

Developer Reply

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify. I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience? With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Trackify Support Team

Trackify Facebook Pixel,TikTok for Shopify
Trackify Facebook Pixel,TikTok
4.9 star
817 reviews

Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads

Developer
Shopify App Store