Vita Selvaggia review for Trackify Facebook Pixel,TikTok
March 17, 2022
The WORST SUPPORT EVER. I installed the app and got problems with the set-up because the guide that they have to make "all alone" is not Updated with the current version of Shopify. I asked if somebody could help me with the bot saying "replying in a few minutes". I waited almost 8 hours before getting an answer. After contacting them back, i got no answer and after 8 hours they asked me to have a call. I agree with that I was like "finally, after a day of problems i can solve it". WRONG. I scheduled the call for 1:00PM. 1° There was no invitation link and they asked to contact them on the app. 2° After writing to the support at 1:10PM they told me "i'm on another call, i'll send you the link". It was 1:20PM and got no link, i got no more times because the scheduled call was about 15 minutes from 1PM to 1:15PM. I did everything in my power to be in it. It's 1:50PM and got not answer yet! 3° The rule is simple. If you CAN'T have a call with a customer because you're with another call, DON'T leave the customer the schedule the call if you CAN'T BE THERE. IT'S A NIGHTMARE. I'm going to uninstall for sure.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify. I am sorry to hear that you did not receive support in time. We do offer 24-hr live chat support, Monday through Friday, and this was either on the weekend, or our professional support team may have missed the mark. We are now reviewing our processes to make sure this isn’t happening in the future. We love to offer complimentary live screen-share calls to all our valued clients - but it sounds like we missed our appointment, which is not normal around here. Sincerest apologies if we missed the mark. Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Trackify Support Team
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads