TrackingMore Order Tracking
All-in-one order tracking & delivery management for Shopify.
Rating
4.8
feedback
336
chart
#85
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
27%
-
Less than a day
17%
-
Less than a month
22%
-
Less than a year
28%
-
More than a year
7%
Reviews Summary
The reviews for the TrackingMore Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted by users include excellent customer service, helpful support team members like Ashley and Richie, easy setup, and great tracking experience. Users appreciate the app's functionality, seamless integration with other apps, and real-time tracking features. On the other hand, negative reviews mention issues with synchronization times, especially with carriers like USPS and DHL taking over 48 hours to update. Some users find the automation to be broken, leading to manual fixes and repetitive communication with support. Overall, the app seems to have potential but needs improvements in synchronization speed and automation reliability.
Highlights
Review RSS Feed
All reviews
Nov. 27, 2025
The app works well overall, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL and other carriers take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days. We also noticed that the “Sync orders once” button doesn’t work. It syncs, but nothing actually updates. Even their own support team admits USPS and DHL sync can take up to 48 hours. That’s just not realistic for high-volume stores. We’re currently on their highest plan, but because of these issues, we’re seriously considering switching to another app. Hope they improve this soon, because the rest of the platform is solid — but these delays make it very hard to rely on.
Hi there, Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations. We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements. Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward. Best regards,
Nov. 26, 2025
Worst customer service we have ever dealt with. We’ve had on-and-off tracking problems for over a year and they never fix the real issue. Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real. We’ve been extremely patient – way too patient – but enough is enough. Since yesterday we’ve been going back and forth: It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it. First we sent a CSV with all the tracking numbers that aren’t updating. That didn’t work, so we sent the same list in plain text. Then they asked us for screenshots of the frontend – we sent those too. Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken. Just fix the damn sync already instead of making us jump through endless hoops every single time. And to add, it is the same problem on both of our Shopify shops. So i really wonder why we haven`t replaced the app long ago. How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician.
Hi there, Thank you for sharing your honest feedback. I sincerely apologize for the experience you’ve had. You deserve reliable and great support. We’ve reached out to you directly via email and have already escalated your case for an in-depth review. Our team is committed to getting this resolved properly, not just with temporary fixes but with a long-term solution that restores your confidence in our service. We truly appreciate your patience, and we hope you’ll give us the opportunity to make things right. Please feel free to reply to our email at any time — we’re here and ready to help. Best regards, TrackingMore Team
Nov. 24, 2025
Thank you for taking the time to share your feedback. ✨ We appreciate your honest review and would love to understand more about your experience to improve our services. 💛 We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. 💌 Best regards, TrackingMore Team
Oct. 23, 2025
Thank you for the amazing 5-star review! 🌟 We’re delighted to know you had a great experience with our service and that our team delivered on your expectations. 🙏 Your feedback truly motivates us and reminds us why we’re passionate about what we do. If you ever have suggestions or new ideas, we’d love to hear from you! 💬 Warm regards, The TrackingMore Team
Oct. 17, 2025
Ótimo
Agradecemos o seu elogio! ✨ Ficamos muito felizes que você tenha achado nosso serviço satisfatório e agradecemos muito o seu apoio. Sua avaliação nos inspira a continuar buscando a excelência, servindo como um lembrete útil de por que amamos o que fazemos. 🥇 Atenciosamente, Equipe TrackingMore
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