TrackingMore Order Tracking
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Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.
Just got started, I like it so far. Got three we are looking at.
Thank you for your review and for choosing our app! 🌟 We’re delighted that you’re enjoying the app, and we truly appreciate your support. It encourages our team to keep delivering reliable and high-quality service. Please feel free to reach out anytime with feedback or suggestions. Best regards, The TrackingMore Team
Thank you so much for your amazing 5-star rating! ✨ We’re delighted to know that you find our app intuitive and user-friendly. Your kind words and support truly mean a lot to us. If you ever have more feedback or suggestions, we’d love to hear from you. 💬 Best regards, The TrackingMore Team
The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your concern is important to us, and we’re committed to making this right. Our support team has contacted you via email to gather more details and assist further. We’re committed to resolving your issue promptly and appreciate your patience while we work on it. Best regards, TrackingMore Team
Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. We appreciate your honest review and would love to understand more about your experience to improve our services. We understand and want to make this right for you. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team
Buono
Grazie per aver dedicato del tempo a condividere il tuo feedback. Apprezziamo la tua recensione e vorremmo saperne di più sulla tua esperienza per migliorare i nostri servizi. Ti abbiamo contattato via email e attendiamo con ansia la tua risposta per poterti assistere ulteriormente. Apprezziamo la tua attività e non vediamo l'ora di migliorare la tua esperienza con la nostra piattaforma. Cordiali saluti, Team TrackingMore
This is an excellent service app that resolves issues quickly and provides live tracking for updates from carrier partners.
Thank you for the fantastic 5-star review! 🌟 We’re thrilled to hear that you found the app helpful. Providing clear and reliable support is exactly what we strive for. Your kind words truly encourage our team to keep improving. If you ever have feedback or ideas to make the experience even better, we’d love to hear from you! 💬 Warm regards, The TrackingMore Team
its a great app and so simple to use
We are incredibly grateful for your wonderful 5-star rating! ✨ We're thrilled to hear that you find our app simple and easy to use. Your positive feedback means a lot to us, and we truly appreciate your support. If there's anything else you’d like to share or any suggestions you have, don’t hesitate to reach out. 💬 Kind regards, The TrackingMore Team
So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it. All is well now, and it's a good app. With everything functioning properly, the app definitely deserves 5 stars.
Thank you so much for sharing your experience and for the kind 5-star rating! 🌟 We truly appreciate your patience while we worked through the concern, and we’re glad our team was able to identify and resolve it successfully. Hearing that everything is running smoothly now means a lot to us. Your feedback motivates us to keep improving, and we’re happy to know you’re enjoying the app. If you ever need assistance or have suggestions, we’re always here to help 😊 Best regards, The TrackingMore Team
We are grateful for your fantastic 5-star rating. ✨ We are ecstatic that you thought our service was satisfactory, and we sincerely value your encouragement. If there is something specific that you liked or if you have any comments, please contact us. 💬 Kindly regards. TrackingMore team
Accurate updates and smooth interface. Makes order tracking stress-free!
he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days. We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status. Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down. Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now. That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved. It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.
Hi there, Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations. We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements. Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward. Best regards,
We’ve had on-and-off tracking problems (two shops) for a long time. Previously every time we contact them, support just manually fixes the 50+ broken orders for the moment, but the problem comes back again soon after. - Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.
Hi there, Thank you for sharing your honest feedback. I sincerely apologize for the experience you’ve had. You deserve reliable and great support. We’ve reached out to you directly via email and have already escalated your case for an in-depth review. Our team is committed to getting this resolved properly, not just with temporary fixes but with a long-term solution that restores your confidence in our service. We truly appreciate your patience, and we hope you’ll give us the opportunity to make things right. Please feel free to reply to our email at any time — we’re here and ready to help. Best regards, TrackingMore Team
Thank you for taking the time to share your feedback. ✨ We appreciate your honest review and would love to understand more about your experience to improve our services. 💛 We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. 💌 Best regards, TrackingMore Team
Ótimo
Agradecemos o seu elogio! ✨ Ficamos muito felizes que você tenha achado nosso serviço satisfatório e agradecemos muito o seu apoio. Sua avaliação nos inspira a continuar buscando a excelência, servindo como um lembrete útil de por que amamos o que fazemos. 🥇 Atenciosamente, Equipe TrackingMore
Supper appli
Nous vous remercions pour votre compliment ! ✨ Nous sommes ravis que vous ayez trouvé notre service satisfaisant et nous apprécions sincèrement votre soutien. Votre évaluation nous encourage à poursuivre nos efforts et nous rappelle pourquoi nous aimons notre métier. 🥇 Cordialement, Équipe TrackingMore
I can't live without this app. Trackingmore's triggers for Klaviyo allow me to have ultra-personalized flows in real time so that customers can know all the shipping statuses of their orders; tracking page with no mention of Chinese cities or references to cities that could compromise the store's trust and image; highly customizable. I highly recommend it; I have this app in more than three stores now, with all the automations.
Thank you for the 5-star rating and for your incredible review! 🌟 We’re delighted to hear that TrackingMore’s Klaviyo triggers, real-time tracking updates, and customizable tracking page are supporting your stores so effectively. It’s especially meaningful to know you trust our solution across multiple stores and automation workflows. Your recommendation and support inspire our team to keep improving every day. Please don’t hesitate to reach out if you ever have feedback or suggestions. Best regards, The TrackingMore Team
top app
A big thank you for your 5-star rating! ✨ We’re so pleased that you had a great experience with our service and that our team was able to meet your expectations. 🙌 Your review is a wonderful reminder of why we do what we do. If you have any more feedback or ideas for us, we’re always here to listen! 📨 Warmly, The TrackingMore Team
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Thank you for taking the time to share your feedback. We appreciate your honest review and would love to understand more about your experience to improve our services. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team
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