MYC HiFi review for TrackingMore Order Tracking
Dec. 12, 2025
- EDIT - Now fixed! We’ve had on-and-off tracking problems for over a year (two shops) and they never fix the real issue. Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real. We’ve been extremely patient – way too patient – but enough is enough. Since yesterday we’ve been going back and forth: It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it. First we sent a CSV with all the tracking numbers that aren’t updating. That didn’t work, so we sent the same list in plain text. Then they asked us for screenshots of the frontend – we sent those too. Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken. How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician. - Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.
Hi there, Thank you for sharing your honest feedback. I sincerely apologize for the experience you’ve had. You deserve reliable and great support. We’ve reached out to you directly via email and have already escalated your case for an in-depth review. Our team is committed to getting this resolved properly, not just with temporary fixes but with a long-term solution that restores your confidence in our service. We truly appreciate your patience, and we hope you’ll give us the opportunity to make things right. Please feel free to reply to our email at any time — we’re here and ready to help. Best regards, TrackingMore Team
All-in-one order tracking & delivery management for Shopify.