TrackingMore Order Tracking
The reviews for the TrackingMore Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick issue resolution, real-time tracking updates, and ease of use. Users appreciate the customizable tracking page and the ability to personalize the tracking information for a better customer experience. On the other hand, negative feedback revolves around issues with tracking synchronization, delays in updates from carriers like USPS and DHL, and concerns about the app not working as expected. Some users also mentioned ineffective customer support and difficulties in resolving tracking-related problems. Overall, the app seems to have potential but needs improvements in certain areas to enhance user satisfaction.
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Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.
Just got started, I like it so far. Got three we are looking at.
Thank you for your review and for choosing our app! 🌟 We’re delighted that you’re enjoying the app, and we truly appreciate your support. It encourages our team to keep delivering reliable and high-quality service. Please feel free to reach out anytime with feedback or suggestions. Best regards, The TrackingMore Team
Thank you so much for your amazing 5-star rating! ✨ We’re delighted to know that you find our app intuitive and user-friendly. Your kind words and support truly mean a lot to us. If you ever have more feedback or suggestions, we’d love to hear from you. 💬 Best regards, The TrackingMore Team
The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your concern is important to us, and we’re committed to making this right. Our support team has contacted you via email to gather more details and assist further. We’re committed to resolving your issue promptly and appreciate your patience while we work on it. Best regards, TrackingMore Team
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