TrackingMore Order Tracking
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick issue resolution, real-time tracking updates, ease of use, and customizable features. Users appreciate the support team, especially mentioning names like Ashley, Richie, and Victoria for their helpfulness and responsiveness. The app is praised for its functionality in providing accurate tracking information and improving the overall customer experience. On the other hand, negative reviews mention issues with synchronization times, high usage costs, and problems with tracking accuracy, especially for high-volume stores. Some users have faced challenges with order updates, manual syncs, and technical issues that impacted the reliability of the app. Despite these drawbacks, the app's potential and compatibility with Shopify are acknowledged.
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Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.
Just got started, I like it so far. Got three we are looking at.
Thank you for your review and for choosing our app! 🌟 We’re delighted that you’re enjoying the app, and we truly appreciate your support. It encourages our team to keep delivering reliable and high-quality service. Please feel free to reach out anytime with feedback or suggestions. Best regards, The TrackingMore Team
Thank you so much for your amazing 5-star rating! ✨ We’re delighted to know that you find our app intuitive and user-friendly. Your kind words and support truly mean a lot to us. If you ever have more feedback or suggestions, we’d love to hear from you. 💬 Best regards, The TrackingMore Team
The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your concern is important to us, and we’re committed to making this right. Our support team has contacted you via email to gather more details and assist further. We’re committed to resolving your issue promptly and appreciate your patience while we work on it. Best regards, TrackingMore Team
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