TrackingMore Order Tracking
The reviews for the TrackingMore Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer service, quick issue resolution, ease of use, and helpful support team members like Ashley, Richie, and Victoria. Users appreciate the app's functionality, real-time tracking updates, and customization options. On the other hand, negative reviews highlight issues with tracking synchronization, delays in updates, and unresponsive customer support in some cases. Some users experienced problems with tracking accuracy, order status updates, and compatibility with certain carriers, leading to frustration and dissatisfaction.
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Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.
Just got started, I like it so far. Got three we are looking at.
Thank you for your review and for choosing our app! 🌟 We’re delighted that you’re enjoying the app, and we truly appreciate your support. It encourages our team to keep delivering reliable and high-quality service. Please feel free to reach out anytime with feedback or suggestions. Best regards, The TrackingMore Team
Thank you so much for your amazing 5-star rating! ✨ We’re delighted to know that you find our app intuitive and user-friendly. Your kind words and support truly mean a lot to us. If you ever have more feedback or suggestions, we’d love to hear from you. 💬 Best regards, The TrackingMore Team
The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your concern is important to us, and we’re committed to making this right. Our support team has contacted you via email to gather more details and assist further. We’re committed to resolving your issue promptly and appreciate your patience while we work on it. Best regards, TrackingMore Team
Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. We appreciate your honest review and would love to understand more about your experience to improve our services. We understand and want to make this right for you. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team
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