TrackingMore Order Tracking
Multi-carrier order tracking API: cut WISMO & boost repeats
Rating
4.6
feedback
304
chart
#364
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
18%
-
Less than a month
22%
-
Less than a year
26%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the app for its excellent customer service, with specific mentions of helpful and responsive support agents like Ashley, Richie, Asha, and Victoria. Users appreciate the real-time tracking updates and the ease of use of the app. Some users also highlight the app's customization options and its ability to integrate seamlessly with other apps. However, on the negative side, there are complaints about the high usage costs, synchronization issues with carriers like USPS and DHL, and delays in order updates. Some users have faced challenges with tracking numbers not updating or changing countries, impacting the tracking history.
Highlights
Review RSS Feed
All reviews
April 22, 2026
The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.
We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. Your concern is important to us, and we’re committed to making this right. Our support team has contacted you via email to gather more details and assist further. We’re committed to resolving your issue promptly and appreciate your patience while we work on it. Best regards, TrackingMore Team
April 11, 2026
Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience. We appreciate your honest review and would love to understand more about your experience to improve our services. We understand and want to make this right for you. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team
Jan. 20, 2026
Buono
Grazie per aver dedicato del tempo a condividere il tuo feedback. Apprezziamo la tua recensione e vorremmo saperne di più sulla tua esperienza per migliorare i nostri servizi. Ti abbiamo contattato via email e attendiamo con ansia la tua risposta per poterti assistere ulteriormente. Apprezziamo la tua attività e non vediamo l'ora di migliorare la tua esperienza con la nostra piattaforma. Cordiali saluti, Team TrackingMore
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