TrackingMore Order Tracking
All-in-one order tracking & delivery management for Shopify.
Rating
4.7
feedback
334
chart
#76
All reviews
Review RSS Feed
Dec. 12, 2025
- EDIT - Now fixed! We’ve had on-and-off tracking problems for over a year (two shops) and they never fix the real issue. Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real. We’ve been extremely patient – way too patient – but enough is enough. Since yesterday we’ve been going back and forth: It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it. First we sent a CSV with all the tracking numbers that aren’t updating. That didn’t work, so we sent the same list in plain text. Then they asked us for screenshots of the frontend – we sent those too. Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken. How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician. - Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.
Hi there, Thank you for sharing your honest feedback. I sincerely apologize for the experience you’ve had. You deserve reliable and great support. We’ve reached out to you directly via email and have already escalated your case for an in-depth review. Our team is committed to getting this resolved properly, not just with temporary fixes but with a long-term solution that restores your confidence in our service. We truly appreciate your patience, and we hope you’ll give us the opportunity to make things right. Please feel free to reply to our email at any time — we’re here and ready to help. Best regards, TrackingMore Team
Sept. 25, 2023
Having been using it that much as I should but will
Thank you for taking the time to leave us a review. We're glad to hear that you are using our app. Our support team will be always there to assist you through live chat and resolve any issues you have . We will appreciate if you could provide us the problems that your are facing in our app so that we can help and resolve it as soon as possible . We always strive to provide the best possible experience for our customers. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Best regards, The TrackingMore Team
May 25, 2023
Very hard to keep track of this app sometime. They are constantly making changes in order to try to improve and sometime it affects my previous settings that have already been setup. however the team is top notch and they always do the best to resolve the issue in a timely manner.
Hello there! Thank you for taking the time to update your recent experience with us. We're committed to making things right and making your experience better. Your feedback is valuable to us, and we want to ensure that we're providing the best possible service to our merchants. Thank you again for sharing your feedback with us. Wish you have better experience with us & a prosperous business~ Best regards, TrackingMore Support Team
June 17, 2022
They have been very attentive to fixing issues and seem detecated to improving their app. Still a few things to work out but nice to see.
Dear Shopify Seller 1. first of all you have not generated any dialogue and contact with our customer service, if you contact us, we are happy to provide strong support. 2. We successfully helped you to automate the logistics to check all your shipments. 3. You only used 6 minutes, Just to give us a bad review, which hurts us tremendously， I think that we have a misunderstanding here, we will also explain this to Shopify officials. Finally, TM Shopify is committed to helping in helping all Shopify sellers to provide automated services, we patiently support each user. Best regards, TrackingMore Shopify