Hextom AI Translate & Currency
Translate with AI, multi language & multi currency converter
Rating
4.8
feedback
1,243
chart
#1,305
All reviews
Review RSS Feed
Dec. 2, 2025
You buy credit and they will make them disappear and play dump for you to buy again , if you count what you pay for you will see the scam in this app Pay for a plan and then not have the monthly limit until 1.5 month later , so you pay 1.5 -2 months worth of limits to get half what you pay for Daily it will disconnect from the Website, keep sending to another URLs language, app plugin itself will stop working and shows error or not loading at all .. disaster that causing me to lose sales daily In contact with Shopify to officially report the app , highly questionable
Aug. 30, 2025
It's a joke everything is forcing you to pay
We're sorry to hear that the app did not meet your expectations and that you felt pressured to upgrade. For clarification, our free plan includes a variety of features, and we also offer free trials for all paid plans so users can explore the full functionality before subscribing. Our team has reached out several times to offer assistance but hasn't received a response. When you have a moment, please check your inbox or spam folder, or contact us directly at [email protected]. We'd be happy to help.
Aug. 27, 2025
Unfortunately, our experience with Hextom has been very disappointing for the following reasons: 1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day. 2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems. 3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature. 4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.” 5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs. 6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.
Thank you for your detailed feedback. We're sorry to hear about your experience and truly appreciate you sharing these points. Points 1, 3, and 4 have already been released and are fully supported in the app. Point 6 is in progress and will be available soon. We've reached out a couple of times for more details on Points 2 and 5, could you please check your inbox or spam folder when you get the time, or contact us at [email protected] so we can assist further. We value your feedback and remain committed to improving your experience.
Nov. 25, 2024
I had so many issues with this app the app has so many bugs Translation didnt work ai translation works one day and not the other day Currency same issue i do not recommend this app We had the pro package waste of time and money
Thank you for your feedback, and we’re sorry to hear about your experience. We’ve addressed the issues you reported, and the language selector appears to be working correctly now. Could you please check your inbox or spam folder for our emails? It’s possible the issue might be related to browser cache or device settings. We recommend clearing your cache or trying a different browser or device to check your store. If the problem persists, please don’t hesitate to reach out. We’re here to help!
Oct. 17, 2024
I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.
Oct. 7, 2024
I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app. Don t recommend. Also email support is very slow.
Sept. 23, 2024
No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time. I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM
Aug. 27, 2024
I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.
Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We’d really appreciate the chance to help resolve any concerns.
Aug. 17, 2024
We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved. Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.
Thank you for sharing your feedback, and we're truly sorry for any inconvenience this may have caused. The issue might be related to your store's market-based regional pricing settings. You can check this under Settings >> Markets >> US Market >> Product and Pricing. Because of these settings, the price displayed on your store may differ from what is shown in your Shopify admin >> Product page. We've reached out a few times to clarify this and offer further assistance, but we haven't heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We'd love the opportunity to help resolve any remaining issues for you.
Aug. 14, 2024
Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...
Thank you for your feedback. We’re sorry to hear you feel this way. We’ve tried reaching out but haven’t received a response—please check your spam folder when you get the time, and we are looking forward to your replies. To clarify, our app offers unlimited Basic Translations, allowing you to translate up to five languages for free. The 5,000-word limit applies only to the Advanced AI Translation tool. In addition, We offer free trial for all the paid plans, so you can also use our free trial to get additional word credits for free. We hope this clears things up, and we’re here to assist further if needed!
July 30, 2024
I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below: Your request (94xxx) has been updated. To add additional comments, reply to this email. I have to unload this APP!
Hello, We apologize for the inconvenience. The incorrect translation was due to the "Basic Translation" feature used in your store. This issue won’t occur with our "Advanced Translation" feature. You are more than welcome to try our app and the "Advanced Translation" features, powered by OpenAI ChatGPT-4, which offers much better translation quality. We've sent a few emails but haven't received a response. Could you please check your inbox and spam folder when you have a moment? We look forward to assisting you further.
July 24, 2025
Update: when you purchase extra words, you don't get them. The app is not working properly, contacting support is only agitating. App is working pretty good, works well with the Taiga theme. But the translate AI is horrible, 50% of lines is wrong and it randomly doesn't translate bits of text at all. It also translates identical lines totally different and is not consistent at all. You can't trust it to translate languages you don't know. They charge you alot for it, which in my eyes is not appropriate with the quality delivered.
May 9, 2024
The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!
May 1, 2024
This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.
Hello FOLIGAIN EU, We apologize for any difficulties you may have experienced while using our app.We have reached out to you via email to gather more details about the issues you encountered, but we have not received any responses yet. Could you please check your inbox or spam folder when you get time and reply to us? We are looking forward to your response and are here to assist you further
Feb. 27, 2024
Stay far away from this app! The translations they offer are terrible and trying to communicate with their customer support team is like talking to a wall. They simply do not care in the slightest about your problems with the app as long as you pay them money. I have used this app for almost three years and therefore I have a lot of experience with their customer support. Seriously save yourself the headache and the money and do not give these developers a single cent, for they do not deserve it.
Hi, We sincerely apologize for any inconvenience you've experienced. We've addressed and resolved some difficulties you've contacted us about. We've also sent several emails to you to gather more details, but we haven't received any replies yet. Could you please check your inbox or spam folder when you have a moment, and reply to us? We're here to help further. Thank you, Hextom