Hextom AI Translate & Currency

Be very careful before using this app for free or paid plan (No Matter what) I upgraded my plan because I urgently needed more translation capacity. After paying, I found out that the new plan's credits would not be available until the next billing cycle. This was not clearly communicated before the purchase. Support did not provide a practical solution. They simply told me to buy even more credits or wait until next month, even though I had already paid for a new subscription. This is a very poor customer experience. I use Hextom across multiple Shopify stores, and unless this issue is resolved, I will be moving to another translation app. I cannot recommend this app based on my experience.

MESSED UP THE CODE

Absolutly don't take this app !!! I do translate (with IA) the website, everything where good, until they (WITHOUT OUR PERMISSION) rolled back completly the URL translation. Our website is currently under 404 for all our market, and they absolutly don't care. We are currently taking legal action.

Poor app and slow support. Do not recommend!

You buy credit and they will make them disappear and play dump for you to buy again , if you count what you pay for you will see the scam in this app Pay for a plan and then not have the monthly limit until 1.5 month later , so you pay 1.5 -2 months worth of limits to get half what you pay for Daily it will disconnect from the Website, keep sending to another URLs language, app plugin itself will stop working and shows error or not loading at all .. disaster that causing me to lose sales daily In contact with Shopify to officially report the app , highly questionable

It's a joke everything is forcing you to pay

Unfortunately, our experience with Hextom has been very disappointing for the following reasons: 1. Support System: In 2025, every serious SaaS uses a proper helpdesk with ticket numbers, categories, and agent assignment/shift handover. Hextom still does not — issues get lost or repeated endlessly, and we only hear “on the roadmap.” This is something that can be set up in one day. 2. Selector Issues: We have explained the selector problem multiple times, but it is still not solved. The mobile and desktop selector must be responsive and properly integrated into the header. Instead, it sits in the menu, breaking layouts and causing major UX problems. 3. Translation & URLs: Autopilot/AI translation breaks URLs by automatically translating them. Even if we fix manually, the system overwrites again. There is no “exclude” checkbox to lock values, which is a very basic feature. 4. Translation Styles: We were told translation style implementation exists, but no clear documentation or options are provided. For e-commerce, we need to choose between styles like “direct,” “title,” or “detailed.” 5. Inconsistent Languages: On live sessions (via heatmaps & recordings), some parts remain in English while others show Spanish or other languages incorrectly. This happens even after translations are applied. We confirmed this from real IPs, not just /es URLs. 6. Redirection Logic: The system only checks browser language, not IP. As a result, a customer in France using Chrome in English is shown the wrong version, causing serious localization and conversion issues.

I was disappointed with the support I received. They didn’t assist me in installing the selector on the mobile version of the menu, and they didn’t even send a collaborator request to help with the widget installation. Unfortunately, I think it's time to explore other app options.

I test your app and all my store was compromised because of your app. My previous languages was deleted after I did that from the app. Don t recommend. Also email support is very slow.

I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.

We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved. Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.

Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...

I am sorry to give only 1 star, but I really had bad experience with is App and also from the support team. The App translated our brand name to NOT or NON into different language, when I contacted the support team, they sent me the same mistake from screen cut of Google translater, BUT when I check with Google translater, there is no any mistake. Of course, I aked further, unfortunately I got always auto reples as below: Your request (94xxx) has been updated. To add additional comments, reply to this email. I have to unload this APP!

Very bad. Customer service often doesn't respond. And it crashes easily

Update: when you purchase extra words, you don't get them. The app is not working properly, contacting support is only agitating. App is working pretty good, works well with the Taiga theme. But the translate AI is horrible, 50% of lines is wrong and it randomly doesn't translate bits of text at all. It also translates identical lines totally different and is not consistent at all. You can't trust it to translate languages you don't know. They charge you alot for it, which in my eyes is not appropriate with the quality delivered.

The RIDICULOUS translation quality of this app ruined our entire website and credibility and really damaged our brand. We are considering further legal steps against these amateurs!

This app is not ready for prime time, its full of bugs and the visual translator really screws things up and seems to over ride the shopify translate and adapt and makes a total mess. Hard to get support also. The AI translation quality is pretty good though, but once that is complete I cant see value. Also they keep charging you $9.99/month even if you cancel and come back in the same 30 days. This makes no sense.

A program that looks like shit, rubbish

totally trash, useless and ruin another apps