Hextom AI Translate & Currency
Translate with GPT, Claude, Gemini, etc and currency converter
Rating
4.7
feedback
1,216
chart
#1,303
All reviews
Review RSS Feed
Sept. 8, 2024
Sept. 23, 2024
No one is there to answer your query and help. I changed all the 200 + currencies with mannual exchange rate one by one manullay and they reset it to default from their end. On asking why, there is no such reply from their end. Total waste of time. I am again adding my reveiw as of today 23/09/2024...still no one is replying and trying to help us out from HEXTOM
Aug. 31, 2024
Aug. 27, 2024
I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.
Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We’d really appreciate the chance to help resolve any concerns.