Hextom AI Translate & Currency
Translate with AI, multi language & multi currency converter
Rating
4.8
feedback
1,242
chart
#1,305
All reviews
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Aug. 27, 2024
I have been a seller for three years, and this is my first time writing a review, as well as my first time giving a negative one. I strongly suspect that this plugin's AI translation is overcharging. Today, I clearly had a quota of over 10,000 words remaining, but suddenly, I was informed that I exceeded the limit by several tens of thousands of words. The customer service representative claimed that it was the total usage from August 1st to August 24th. So, do you not have real-time tracking? Why did the word count suddenly increase by so much? Moreover, what is the point of your so-called limit? It doesn’t seem to impose any restrictions, so why did I exceed the limit by such a large amount? If I want to continue using your AI translation, I now have to pay extra to cover this so-called "instant overage." Isn't this forcing us to spend more? This is a very serious bug.
Thank you for your feedback, and we’re truly sorry for any inconvenience this has caused. We’ve reached out a few times to clarify the issue, but we haven’t heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We’d really appreciate the chance to help resolve any concerns.
Aug. 23, 2024
Aug. 22, 2024
alles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gutalles sehr gut
Aug. 17, 2024
We’ve been long-time users of several Hextom apps and have always appreciated the quality and reliability they bring to our business. Unfortunately, our experience with the Hextom: Translate and Currency app has been quite disappointing. On our larger site, the app has consistently failed to function as expected, and despite months of back-and-forth with the support and development teams, the issues remain unresolved. Given the high standard we’ve come to expect from Hextom, it was surprising and frustrating to encounter such challenges with this particular app. We hope that the team can address these problems soon, as we would love to see this app live up to the standards of the other Hextom products we rely on.
Thank you for sharing your feedback, and we're truly sorry for any inconvenience this may have caused. The issue might be related to your store's market-based regional pricing settings. You can check this under Settings >> Markets >> US Market >> Product and Pricing. Because of these settings, the price displayed on your store may differ from what is shown in your Shopify admin >> Product page. We've reached out a few times to clarify this and offer further assistance, but we haven't heard back yet. When you have a moment, could you please check your inbox or spam folder and reply to us? We'd love the opportunity to help resolve any remaining issues for you.
Aug. 16, 2024
Awesome app ! Well designed and intuitive, I had an other translation app that was much worse for much more. This one is more affordable, with lots of usefull features. Support is very reactive and competent ! Simple to use and very good AI translations A must have !
Aug. 15, 2024
Aug. 14, 2024
Free plan limited to 5k translations. Useless, way better to use the Shopify Built app that is 100% free...
Thank you for your feedback. We’re sorry to hear you feel this way. We’ve tried reaching out but haven’t received a response—please check your spam folder when you get the time, and we are looking forward to your replies. To clarify, our app offers unlimited Basic Translations, allowing you to translate up to five languages for free. The 5,000-word limit applies only to the Advanced AI Translation tool. In addition, We offer free trial for all the paid plans, so you can also use our free trial to get additional word credits for free. We hope this clears things up, and we’re here to assist further if needed!
Aug. 13, 2024
great app used it for an other store and my conversion was 80% larger of order abroard!