Pure n' Bio review for Transtore ‑ Language Translate

1 / 5

Oct. 19, 2024

IF POSSIBLE TO LEAVE THEM -1000000 STAR I WOULDNT MIND A COMPLETE MESSED UP TEAM AND PEOPLE they asked to have access to my store to fix their app , they gave themselves the permission to delete my professional translation and keep my website with no translation, and then using their lousy app for a very extremely weird translation that has no meaning what so ever!!!! THEY DELETED DATA FROM MY WEBSITE , I reported them to shopify , these people should not be trusted after i faced them with what they have done ,they stopped answering me and they just ignored all my emails I CAN NOT BELEIVE THAT APPS LIKE THESE ARE ALLOWED ON SHOPIFY !! they should be completely banned from shopify !!!!

Using app

About 2 months

Total reviews

5

Average rating

3.4

Developer Reply

Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.

Transtore ‑ Language Translate for Shopify
Transtore ‑ Language Translate
4.8 star
965 reviews

Transtore: Shopify Language Translate & Currency Converter

Developer
Shopify App Store