Rating

4.9

feedback

707

Reviews

chart

#65

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    7%
  • Less than a month
    23%
  • Less than a year
    56%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by individuals like Vani, Durra, Grace, and Gabriel. Users appreciate the real-time analytical results, ease of use, and the app's ability to track profits and expenses effectively. The support team is highlighted for being responsive, helpful, and knowledgeable, assisting users with setup, customizations, and problem-solving. Some users mentioned that the app offers more features compared to the Shopify dashboard and that the support team goes above and beyond to ensure customer satisfaction. However, there was one negative review mentioning unexpected high costs and lack of transparency in billing.

Highlights

Positive reviews highlighting exceptional customer support and real-time analytical results
Praise for the app's functionality, ease of use, and ability to track profits and expenses effectively
Appreciation for the support team's responsiveness, helpfulness, and knowledge
Comparison of app features to Shopify dashboard and mention of going above and beyond for customer satisfaction
One negative review mentioning unexpected high costs and lack of transparency in billing

Rating Breakdown

  • 5
    95% (671 ratings)
  • 4
    2% (11 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 20, 2025

Vani was incredibly helpful and provided quick and competent support! Thanks to her assistance, I now have a much better overview and was able to resolve my issue effortlessly. The support was friendly, professional, and efficient – exactly what you would hope for. Thank you, Vani! I highly recommend the TrueProfit support team!

Using app

--

Total reviews

3

Average rating

5.0

Developer Reply

Hello HANNA - SilberzauberCrafts store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at support@trueprofit.io. Best regards, Vani True Profit

5 / 5 Share

Feb. 20, 2025

Great support, very good customer service!

Using app

--

Total reviews

3

Average rating

5.0

Developer Reply

Hello Belevita store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at support@trueprofit.io. Best regards, Vani True Profit

5 / 5 Share

Feb. 20, 2025

Awesome customer Service! got my problem with cogs sorted ASAP defiantly recommend :)

Store

MrBarks

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hello MrBarks store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at support@trueprofit.io. Best regards, Grace True Profit

5 / 5 Share

Feb. 20, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2025

Lana, handled the situation very well with clear screenshots which lead to a swift resolution of the issue at hand. Highly recommended.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello LuxuryNation store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our COGS by Zone feature, which allows you to track and manage your cost of goods sold (COGS) by specific geographic zones. This feature helps you better understand and optimize your expenses based on location, ultimately improving your pricing strategies and profit margins. If you have any further questions, please contact us via live chat or at support@trueprofit.io. Best regards, Lana TP: True Profit Analytics

All reviews

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