Rating

5.0

feedback

644

Reviews

chart

#59

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    25%
  • Less than a month
    29%
  • Less than a year
    36%
  • More than a year
    7%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team. Users highlighted the app's effectiveness in tracking profits accurately and in real-time, helping them make informed business decisions. The support team, especially individuals like Durra, Vani, Grace, and Gabriel, were commended for their patience, knowledge, and quick responses to queries and issues. Users appreciated the clear explanations and guidance offered by the support team, making the setup process smooth and efficient. Overall, the app was described as a must-have for understanding true profitability and scaling based on real numbers, with users highly recommending it to other store owners.

Highlights

Positive customer support experience
Accurate and real-time profit tracking
Efficient setup process
Highly recommended for understanding true profitability
Effective in making informed business decisions

Rating Breakdown

  • 5
    98% (630 ratings)
  • 4
    1% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 96% (617)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Dec. 23, 2025

I personally think the app is overpriced for what it offers. The integration with Shopify is great but if you have a decent amount of expenses outside of Shopify you have to enter all of those manually. There is no integration with Quick Books or a way to bulk import expenses. That said they do have great customer service and are very responsive and helpful. Vani and Gabriel specifically have been great.

Using app

--

Total reviews

1

Average rating

4.0

Developer Reply

Hello JAMIE ANNE store admin, Thank you so much for your feedback! We have heard you, and we are always eager to update the app for a better user experience. Besides, we'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Vani True Profit

5 / 5 Share

Dec. 23, 2025

Vani was very helpful and showed me everything I need to know to work out my costs properly.

Store

VitaliQ

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Hello VitaliQ store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team

5 / 5 Share

Dec. 22, 2025

Great app. Highly recommend. Excellent customer support!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Burleigh & Co. store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Grace True Profit

5 / 5 Share

Dec. 21, 2025

I was a bit confused on how to setup my bundles cost of goods as it was a bit tricky navigating the app but Durra was very helpful in doing this for me, durra invited me to a google meeting and took me step by step on how to input all my cost of goods accurately and correctly and it was a lot simpler than i thought thanks to her help, durra was very nice and kind and very helping, great customer service.

Using app

About 20 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello Lumi Beam store admin, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit. We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates. You can learn more about how to set it up here: https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees Best regards, Durra TrueProfit Support Team

5 / 5 Share

Dec. 19, 2025

10/10 experience, app works great and customer support is excellent.

Store

Lorene

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Lorene store admin, Thank you so much for your kind words! We’re thrilled to hear about your positive experience with TrueProfit. We also wanted to let you know about helpful feature: Transaction Fee Sync. This automatically pulls transaction fees directly from Shopify Payments and PayPal, giving you more precise profit calculations without the need for manual updates. You can learn more about how to set it up here: https://helpdesk.trueprofit.io/en/articles/11325244-set-up-transaction-fees Best regards, Vani TrueProfit Support Team

All reviews

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