TP: True Profit Analytics

Hello VocaSpark store admin, Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations, and we'd like to clarify a few points. Regarding billing: Shopify manages all app subscription charges. Once a new billing cycle has started, uninstalling an app does not automatically cancel the charge for that billing period. As app subscription billing is managed by Shopify, we're unable to modify these charges. That said, as soon as you contacted us on June 26, 2026, we immediately approved a full refund as a gesture of goodwill. As we weren't able to finalize the refund at that time, we later followed up and have now successfully processed it. Regarding variant synchronization: We sincerely apologize for the inconvenience. After reinstalling the app, there may be a short delay while the app completes the initial synchronization of your store data. Should any syncing issues occur, our support team is always available to assist as quickly as possible. Regarding VAT: Based on our email conversation, if you're referring to the VAT collected through Shopify, this information is automatically synced from your Shopify orders and excluded from the Net Profit calculation, as it isn't considered business revenue. If you're referring to a different VAT scenario, we'd be happy to investigate further. We also reached out by email to better understand your VAT concern but weren't able to gather additional details. We appreciate you taking the time to share your experience and remain available if you'd like to continue the conversation. Best regards, Harper TrueProfit Team

Hi Beshaped team, We’re sorry to hear about your experience. Our team responded promptly to your support request and followed up multiple times with clear login instructions and an offer for a direct support call. Please note: If your Shopify store is connected to a TrueProfit account created using an email address, you won’t be able to access the app directly from your Shopify admin. In this case, you can log in via our web app at https://app.trueprofit.io using the registered email and password associated with your account. We remain available if you need any further help. Your feedback is important to us, and we’re committed to improving. Best regards, Harper The TrueProfit Team

Hello The Films Point store admin, Here is Harper from True Profit team. I believe there may have been a misunderstanding and want to clarify things as quickly as possible. We've already reached out to you personally via email regarding your refund request and are currently waiting for your response. Our team is here to help and is committed to resolving this promptly and fairly. Best regards, Harper TP: True Profit Analytics

Dear bamtoo store admin, We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response. Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience. Regarding your feedback: - "App is working okay." –> We appreciate your positive comment and are committed to maintaining a high-quality user experience. - "We did not get any notification about additional charges." –> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication. - "Support didn’t do anything to compensate us after upgrading." –> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team. We hope this provides clarification and encourages you to reconsider the overall value and quality of our app. Sincerely, Grace TrueProfit Team

Hello Wine Not HKG store admin, We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that our service did not meet your expectations. The error you encountered has been fixed. Unfortunately, there was a delay in addressing the issue over the weekend, and we are sorry for any inconvenience this caused. The app's configuration must be tailored to your specific business model for optimal performance. We offer onboarding meetings to assist with this setup, although we understand you were unable to attend. We noticed that you have uninstalled the app. Please consider reinstalling it so we can provide you with better support and ensure everything runs smoothly. Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance. Sincerely, Harper True Profit