TP: True Profit Analytics
TrueProfit tracks accurate Net Profit with real-time analytics
Rating
5.0
feedback
713
chart
#60
All reviews
Review RSS Feed
Jan. 20, 2026
AVOID! There's better Profit Apps out there! We've been using this app for 3-years, and they've given us 1-week notice to either accept a 400% price increase from our legacy plan (which we got for being one of their first users) or be banned from the app. If you're considering this app, don't! There's better alternatives, and ones with better support who don't throw away their legacy users with zero thought.
Hi Dylan Garrod, We’d like to clarify a few points for transparency. This was not a sudden or arbitrary change, and users were not banned for declining a plan change. Merchants are always free to decide whether TrueProfit continues to fit their business needs. Over the past few years, TrueProfit has evolved significantly, including major infrastructure and architectural upgrades required to continue developing, supporting, and improving the app. As part of this transition, certain legacy plans created many years ago under a very different product scope are no longer sustainable. Affected users were contacted directly in advance and provided with a transition offer, giving time to continue using the app and evaluate the current version before moving to standard pricing. We understand pricing changes can be frustrating, and we respect that every merchant can choose the tools that work best for them. We appreciate the feedback and wish you success with whichever solution you choose. Best regards, Harper TrueProfit Team
Sept. 18, 2025
I cannot login to the app since few days. There is no support response. Beside this, the app has errors all the time. Wrongly counts ad spend, returns etc.
Hi Beshaped team, We’re sorry to hear about your experience. Our team responded promptly to your support request and followed up multiple times with clear login instructions and an offer for a direct support call. Please note: If your Shopify store is connected to a TrueProfit account created using an email address, you won’t be able to access the app directly from your Shopify admin. In this case, you can log in via our web app at https://app.trueprofit.io using the registered email and password associated with your account. We remain available if you need any further help. Your feedback is important to us, and we’re committed to improving. Best regards, Harper The TrueProfit Team
June 2, 2025
Hello The Films Point store admin, Here is Harper from True Profit team. I believe there may have been a misunderstanding and want to clarify things as quickly as possible. We've already reached out to you personally via email regarding your refund request and are currently waiting for your response. Our team is here to help and is committed to resolving this promptly and fairly. Best regards, Harper TP: True Profit Analytics
Dec. 21, 2024
Do not recommend, beware of extremely high extra hidden costs. App is working okay, but we had a uplift in sales for 2 months, which is why we were charged QUADRUPLE the amount we pay for our subscription PLUS the subscription fee. We did not get any notification that the orders will now cost something. Other Apps handle this differently which is why we will switch to an app that is more transparent. Also support did nothing, to compensate us, even though we upgraded to a higher plan.
Dear bamtoo store admin, We have noticed that you have uninstalled our application, and we regard your departure as a significant loss. I would like to follow up on our previous efforts to resolve the unexpected extra charge, as we have not yet received a response. Please note that our compensation offers remain available, and we would be pleased to discuss them with you at your convenience. Regarding your feedback: - "App is working okay." –> We appreciate your positive comment and are committed to maintaining a high-quality user experience. - "We did not get any notification about additional charges." –> This information is displayed on the pricing plan, and we request your approval during the installation process. We acknowledge your feedback and are planning to implement additional notifications regarding quota changes to further enhance communication. - "Support didn’t do anything to compensate us after upgrading." –> We have made multiple attempts to address this concern, including reaching out to discuss the matter with our billing team. We hope this provides clarification and encourages you to reconsider the overall value and quality of our app. Sincerely, Grace TrueProfit Team
July 22, 2024
Worst experience ever. Data was all wrong and when asked the CS what was wrong with it they said their IT team was going to fix it soon for me. Then apparently the IT team had no clue in this and was something that the configuration was wrong. COMPLETE WASTE OF MY TIME!!
Hello Wine Not HKG store admin, We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that our service did not meet your expectations. The error you encountered has been fixed. Unfortunately, there was a delay in addressing the issue over the weekend, and we are sorry for any inconvenience this caused. The app's configuration must be tailored to your specific business model for optimal performance. We offer onboarding meetings to assist with this setup, although we understand you were unable to attend. We noticed that you have uninstalled the app. Please consider reinstalling it so we can provide you with better support and ensure everything runs smoothly. Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance. Sincerely, Harper True Profit