TP: True Profit Analytics
The reviews for this Shopify App are overwhelmingly positive, with users praising the app for its ability to track profits accurately and save time on manual calculations. The customer support team, particularly individuals like Durra, Vani, Grace, and Vicky, received high praise for being responsive, helpful, and going above and beyond to assist users with any issues. Users highlighted the clean dashboard, ease of use, and the app's effectiveness in providing insights into business performance and profitability. However, there was one negative review that mentioned bugs in the app, particularly related to transaction fees and profit and loss reporting, which caused discrepancies in financial data and required manual reconciliation.
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Really love this app. Vali helped me to set up everything. She's really really good. Love it!!!!! She helped me set up the COGS & everything step by step.
Hello Nourii store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team
Muy eficaz el soporte de trueprofit atentos en todo momento, gracias a Vani que me resolvió, sin yo notificarle, ella resolvió a mi problema.
Hello Vera Lucenti store admin, Thank you so much for your kind words! We're delighted to hear that you've had a positive experience with our app. We'd also like to highlight one of our most valuable features: Ad Revenue Integration. By connecting your advertising platforms, TrueProfit can automatically sync your ad spend data, giving you a more accurate view of your profits and marketing performance in one place. You can learn more about how the integration works here: https://helpdesk.trueprofit.io/en/articles/13127685-integration-sync-rules-data-frequency-and-connection-method If you have any questions about setting it up, feel free to reach out. We'd be happy to help. Best regards, Vani TrueProfit Support Team
SCAMMERS!!!! They keep charging after cancelling subscription ALERTT!!!! DO NOT GO IN BUSINESS WITH THEM!! They kept charging for months AFTER cancelling the subscription because I forgot to also uninstall the app from Shopify (which does nothing anymore after cancelling the subscription). They anyways kept charging money and refuse to refund as they "follow shopify guidelines" and "can't do anything about it" It's just a weak excuse to scam you out of your money, watch out!!!
Hi Livit New York store admin, Thank you for sharing your feedback. We're sorry to hear about your experience and understand why the charge was frustrating. After carefully reviewing the billing records, we found that your 30 days billing cycle began on May 8 2026 and remained active until June 7 2026. While the subscription was canceled on May 25 2026, the billing cycle that had already started continued through its scheduled end date. The charge in question was therefore associated with the May 8 2026 to June 7 2026 billing period, rather than a new billing cycle after cancellation. One aspect that can be confusing is that Shopify processes app charges on the store's regular Shopify invoice date. In this case, the charge appeared on June 7 because that was your Shopify billing date, even though it related to the previous billing period. We understand how this timing can be confusing, which is why we've reached out to you directly via email with a detailed explanation and supporting information regarding the billing timeline. We've also been working with you directly to find a fair resolution and would greatly appreciate the opportunity to continue the conversation there and address any remaining concerns you may have. Thank you for your time, and we look forward to hearing from you. Best regards, Harper TrueProfit Team
Kind, and helpful support. Thanks a lot to Durra, who has helped me solve my issues that i had, and help me figure things out.
Hello mysera store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Durra TrueProfit Support Team
Van was amazing, helped with the new store set up
Hello Zanttorini Outlet store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Vani TrueProfit Support Team
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