TP: True Profit Analytics
The reviews are overwhelmingly positive. Users consistently praise the app for making profit tracking, COGS setup, shipping cost handling, and net profit calculations much easier than spreadsheets or manual work. Many merchants say the dashboard is clear, the app saves time, and it helps them understand their real profitability and make better business decisions. Several reviewers also mention that the app is especially useful for DTC, dropshipping, and multi-brand stores, and that it provides valuable daily visibility into performance. Customer support is the strongest recurring positive theme. Reviewers repeatedly describe the support team as fast, responsive, patient, professional, and highly effective at solving setup issues and explaining features clearly. Named support agents are frequently praised for going above and beyond, often resolving problems quickly through chat or calls. The main negative feedback is limited but important: one reviewer reported being charged after uninstalling during the trial, having outdated variant sync data after reinstalling, and lacking a self-serve refresh option. That same review also criticized the app for not tracking VAT collection, which may make it less suitable for some EU businesses. A few comments also suggest the app may feel expensive for a tool that mainly provides statistics.
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Excellent app, very comprehensive
Hello Calmly Co. store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs Best regards, Vani TrueProfit Support Team
game changer for tracking profit and making everything seamless including ad spend and COGS. Would highly recommend. Vani was great!
Hello James Joshua store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to introduce our Ad Spend Allocation and Net Profit per Order features, which automatically allocate ad spend to each order and calculate its net profit after advertising costs. These features are available to all users. Learn more here: https://helpdesk.trueprofit.io/en/articles/16554887-understand-ad-spend-allocation-and-net-profit-per-order. If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Vani TrueProfit team
Excellent app and outstanding customer support! TrueProfit is an incredibly powerful and valuable app for Shopify store owners who want to understand their actual profitability. The insights into product costs, advertising expenses, shipping fees, and net profit are extremely useful for making better business decisions. What really impressed me was the exceptional customer support. Vani was absolutely amazing! Extremely friendly, patient, knowledgeable, and genuinely dedicated to helping us get everything configured correctly. She took the time to answer all our questions in detail, explained everything clearly, and went above and beyond to make sure we understood how the app works. It's rare to experience this level of personal attention and professionalism. We're very happy with TrueProfit so far and excited to use it to grow our business more profitably. Highly recommended! A fantastic app backed by an even better support team. Special thanks to Vani!
Hello Luman store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs Best regards, Vani TrueProfit Support Team
De momento todo genial, configuracion sencilla y atencion al cliente optima. He tenido ciertos problemas para conectar mi MCP de Claude pero Grace, un chico de atencion al cliente, muy amablemente me ha ayudado!
Hello LovingK9 store admin, We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far. By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules Best regards, Grace TrueProfit Support Team
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