TP: True Profit Analytics
The reviews for this Shopify App highlight the exceptional customer support provided by the team, with specific mentions of Vani, Grace, and Durra for their quick and effective assistance. Users appreciate the app's ability to track real net profit and provide valuable insights into their business performance. Positive themes include fast and responsive customer service, ease of use, and the app's contribution to making informed business decisions. However, there is a negative review mentioning issues with billing and outdated variants, indicating room for improvement in these areas.
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Great app! It’s straight to the point for calculating store profit and finally ditching spreadsheets. The real standout, though, is the customer support: Grace was super fast, incredibly friendly, and solved my issue right on the spot. Highly recommend!
Hello Namelia store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Custom metric feature, which allows you to create your own metrics based on our built-in metrics in-app. This feature is available for all users, and you can learn more about it here: https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Grace TrueProfit team
I’ve had a great experience with TrueProfit, especially when it comes to tracking profit and keeping my costs accurate. The shipping cost tracking is very helpful for getting a more accurate view of my actual profit. I recently had a question about the shipping cost for one of my orders, and Vani from the support team was very helpful. She clearly explained how the product variant and quantity affect the shipping cost and guided me on how to set the shipping cost correctly for each variant. The support has been responsive, clear, and professional. Thanks to Vani and the TrueProfit team for the great assistance!
Hello PrimalCat store admin, Thank you so much for your kind words! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs Best regards, Vani TrueProfit Support Team
Hello BriarStorm store admin, Thank you so much for your rating! We're glad to know about your positive experience with our app. We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app Best regards, Grace TrueProfit Support Team
Vani was great. Communicated well and answered all my questions.
Hello Salon Backbar store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Custom metric feature, which allows you to create your own metrics based on our built-in metrics in-app. This feature is available for all users, and you can learn more about it here: https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Vani TrueProfit team
Grace from support was a great help
Hello Rizen store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Custom metric feature, which allows you to create your own metrics based on our built-in metrics in-app. This feature is available for all users, and you can learn more about it here: https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Grace TrueProfit team
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