TP: True Profit Analytics
TrueProfit tracks accurate Net Profit with real-time analytics
Rating
5.0
feedback
766
chart
#62
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
24%
-
Less than a month
29%
-
Less than a year
38%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify App are a mix of positive and negative feedback. On the positive side, many users praised the app for its accurate tracking of financial data, including costs, profits, and various metrics essential for understanding business performance. The customer support received high praise, with mentions of quick responses, helpful assistance, and patience in guiding users through setup and troubleshooting. Users appreciated the app's ability to streamline financial tracking, saving time and providing clarity on profitability. However, there were negative reviews highlighting bugs in the app, such as issues with transaction fees and profit calculations. Some users expressed frustration with having to manually reconcile data and the lack of transparency regarding known issues within the app.
Highlights
Review RSS Feed
All reviews
May 3, 2026
Grace did an amazing job and hopped on a google meet call to figure out the issue. i love the customer support they are very good
Hello StepsIQ store admin, Thank you so much for your kind words! We're thrilled about your positive experience. We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here. https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/ If you have any further questions, please contact us via live chat or at [email protected]. Best regards, Grace True Profit
April 30, 2026
April 29, 2026
The best i have seen in 2 years
Hello Wearflag Store store admin, Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit! I also wanted to introduce a powerful new feature you might find helpful: You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview Best regards, Vani TrueProfit Support Team
April 29, 2026
support is fast and easy! multi channel attribution model still yet to be polished
Hello hugbel store admin, Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit! I also wanted to introduce a powerful new feature you might find helpful: You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions. You can learn more about how it works here: https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview Best regards, Grace TrueProfit Support Team
April 28, 2026
I am extremely disappointed, especially recently. There are several bugs on this app. For example, in the Orders Report, the transaction fees from any PayPal transactions is artificially inflated. They are applying a third-party transaction fee to every PP order, even if you have Shopify Payments enabled. From Shopify directly: "If Shopify Payments is enabled on your store then no third-party transaction fee applies". I pointed this out to their support and they admitted that its a known issue and said it may be fixed by June. They don't tell their users about these bugs, and you just have to figure it out for yourself when your numbers are all off. There is an even larger bug on the profit and loss report side. Any time you have a substitution order where a customer orders (SKU: A), and then post-purchase, but before fulfillment, they request a substitution for (SKU: B), the system records that as part of 'Returns and Refunds' expense, even though the dollar amount was never captured in the first place (since our payment settings are configured to capture payment after fulfillment). I have news for you True Profit, a lot of professional Shopify sellers configure their settings this way for this very reason. Many customers need to substitute products post-purchase for tons of reasons. These are just a couple of issues, there are more too. I thought the whole point of this app was to make it easy to track your financials. Now I am stuck downloading the data into spreadsheets and reconciling everything myself costing me hours of time.
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