Wine Not HKG review for TrueProfit: Profit Analytics
July 22, 2024
Worst experience ever. Data was all wrong and when asked the CS what was wrong with it they said their IT team was going to fix it soon for me. Then apparently the IT team had no clue in this and was something that the configuration was wrong. COMPLETE WASTE OF MY TIME!!
Hello Wine Not HKG store admin, We sincerely apologize for the inconvenience you've experienced. We understand your frustration and regret that our service did not meet your expectations. The error you encountered has been fixed. Unfortunately, there was a delay in addressing the issue over the weekend, and we are sorry for any inconvenience this caused. The app's configuration must be tailored to your specific business model for optimal performance. We offer onboarding meetings to assist with this setup, although we understand you were unable to attend. We noticed that you have uninstalled the app. Please consider reinstalling it so we can provide you with better support and ensure everything runs smoothly. Thank you for your understanding and patience. Please do not hesitate to contact us if you have any further questions or need additional assistance. Sincerely, Harper True Profit
