Rating
3.5
feedback
32
chart
#2,805
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
69%
-
More than a year
3%
Reviews Summary
TrueRoas has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's ability to track data accurately across various platforms like Google, Facebook, and Meta. The app is praised for providing a holistic view of sales and spending, helping users make informed decisions. Additionally, users find the customer service to be responsive and helpful, assisting with any issues that arise. However, on the negative side, some users have experienced technical issues, frequent disruptions in basic functions, and challenges with subscriptions. There are complaints about the app being expensive for agencies and instances of overcharging. Some users also mention difficulties with setup and connectivity, as well as dissatisfaction with the reporting tool.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 18, 2024
Great app, been using it for few years already, helps a lot with tracking in meta and google ads.
Oct. 6, 2024
The UX is quite good because it's built like on Meta, which makes looking at and understanding data easier. However, the reporting tool is not perfect, and we face monthly different technical issues.
Sept. 12, 2024
I have been using TrueRoas for several months. Initially, it worked quite well, but in recent months, it has been a constant struggle. Technical issues are frequent, and basic functions often don’t work as they should. We constantly had to request links to extend subscriptions for all e-commerce clients, and it almost never worked. As a result, many clients were incorrectly charged by TrueRoas. Customer support often leaves issues unresolved. Choose another third-party app, even if it costs more. It will save you from constant headaches and the frustration of dealing with small tasks that should work seamlessly from the start. /Jack Rihs
Thank you for your feedback, Jack, and we are sorry for the issues you’ve experienced with TrueRoas. We’re actively investigating the technical problems and incorrect charges, and rest assured that our development team is continuously working on improving our services. We appreciate your patience!
May 2, 2024
Me ha funcionado muy bien para poder comparar campañas en una misma plataforma o también para comparar campañas de distintas plataformas. El único problema es que el budget me aparece mal en moneda chilena CLP.
Hi there, Thank you for the feedback! I believed that we had already answered this in our chat. But if you have other questions or concerns, please reach out! :)
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more