TrueROAS ‑ AI Ad Attribution
TrueROAS Shopify App
Rating
3.5
feedback
32
chart
#2,815
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
25%
-
Less than a year
69%
-
More than a year
3%
Reviews Summary
TrueRoas has received a mix of positive and negative reviews from users. On the positive side, users appreciate the app's ability to track data accurately across various platforms like Google, Meta, and Facebook ads. The app is praised for providing a holistic view of sales and spending, making it a valuable tool for online merchants. Additionally, users find the customer service to be responsive and helpful, assisting with any issues that may arise. However, on the negative side, some users have reported technical issues and difficulties with basic functions not working correctly. There are complaints about the app being expensive, especially for agencies managing multiple clients. Some users have also mentioned challenges with the reporting tool and issues with overcharging. Overall, while TrueRoas offers valuable tracking features and good customer support, there are areas that need improvement to enhance user experience and address pricing concerns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 18, 2024
Great app, been using it for few years already, helps a lot with tracking in meta and google ads.
Oct. 6, 2024
The UX is quite good because it's built like on Meta, which makes looking at and understanding data easier. However, the reporting tool is not perfect, and we face monthly different technical issues.
Sept. 12, 2024
I have been using TrueRoas for several months. Initially, it worked quite well, but in recent months, it has been a constant struggle. Technical issues are frequent, and basic functions often don’t work as they should. We constantly had to request links to extend subscriptions for all e-commerce clients, and it almost never worked. As a result, many clients were incorrectly charged by TrueRoas. Customer support often leaves issues unresolved. Choose another third-party app, even if it costs more. It will save you from constant headaches and the frustration of dealing with small tasks that should work seamlessly from the start. /Jack Rihs
Thank you for your feedback, Jack, and we are sorry for the issues you’ve experienced with TrueRoas. We’re actively investigating the technical problems and incorrect charges, and rest assured that our development team is continuously working on improving our services. We appreciate your patience!
May 2, 2024
Me ha funcionado muy bien para poder comparar campañas en una misma plataforma o también para comparar campañas de distintas plataformas. El único problema es que el budget me aparece mal en moneda chilena CLP.
Hi there, Thank you for the feedback! I believed that we had already answered this in our chat. But if you have other questions or concerns, please reach out! :)
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