TrueROAS ‑ AI Ad Attribution
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INSTALLED FOR TEST uninstalled AFTER 2 HOUR . THEY charged subscription FEE AFTER 7 DAYS .
Hey, not sure how that happened but OF COURSE we'll refund you. We'll process it right away. If you want to test us again, you can do it for free of course! /Rasmus
Worst customer support ever. They respond once every few days and don't help resolve issues. The dashboard metrics don't reflect reality, making it impossible to conduct any analytics.
Hi Lorastia, thank you for the honest feedback, this is on us. Slow support responses are not acceptable, and if your dashboard data wasn't reflecting reality, that's a tracking setup issue we should have caught and fixed proactively during onboarding. We've been improving our onboarding process specifically to prevent situations like this. If you're open to it, I'd personally like to jump on a call to understand what went wrong and make it right. We stand behind the product and I don't want you leaving with a broken experience. — Rasmus, Founder of TrueROAS
Have been a a lifelong free plan and now all of a sudden they have secretly started to charge us 179 dollar/month! A complete scam and I would stay away from this App every day. Stay away from it if you do not want to get scammed.
Hello, this sounds like a big misunderstanding. I can see you've been with us quite a while and all charges are made via Shopify (actually you're on the cheapest plan, that's not available anymore). We would never charge you secretly. Email me at [email protected] and we'll resolve this, sounds like a big misunderstanding. Hörs så löser vi detta! /Rasmus
I have been using TrueRoas for several months. Initially, it worked quite well, but in recent months, it has been a constant struggle. Technical issues are frequent, and basic functions often don’t work as they should. We constantly had to request links to extend subscriptions for all e-commerce clients, and it almost never worked. As a result, many clients were incorrectly charged by TrueRoas. Customer support often leaves issues unresolved. Choose another third-party app, even if it costs more. It will save you from constant headaches and the frustration of dealing with small tasks that should work seamlessly from the start. /Jack Rihs
Thank you for your feedback, Jack, and we are sorry for the issues you’ve experienced with TrueRoas. We’re actively investigating the technical problems and incorrect charges, and rest assured that our development team is continuously working on improving our services. We appreciate your patience!
overcharged me
Hey! We're sorry to hear this. We can see you used TrueROAS for about 8 months before cancelling, and then actually came back and reinstalled a few months later, so we hope we did provide some real value for your store during that time. We totally understand that not every tool is the right fit forever, and there are no hard feelings on our end. If you ever want to give us another shot or just have questions, we're always happy to chat.
Not a reputable company! I had an active subscription and from one day to the next nothing was tracked anymore. I wrote to the support team and they didn't help me. After more than 10 days of waiting, I canceled my subscription and then they said they would no longer help me because I canceled my subscription. So I paid money for nothing. Way too expensive and the support is simply incompetent
Hey I will send a full refund since you feel that way! It looks like you had some bad luck and did a super bad job on fixing it fast. We have replaced the support team you talked toIas they did not understand that we LOVE to have you as our customer. We would love to prove our worth if you wanna try us out again (on the house)? Would really appreicate if you thought about trying us out again and so we can fix this review :D /Rasmus
Hej! Would really appreciate if you reconsider this review! It's been years and we are WAY better now. would love to prove it to you with TrueROAS for free in Q4 and a full refund. Either way, no hard feelings, hope your business doing great!! /Rasmus
expensive ,and not resolve problem for 1 month
Hey I'm sorry to hear that. We have replaced this team with and I will personally help you guys with getting 100% value from TrueROAS. Pm for my personal number. Also, please reconsider this review as it's a bit old now!
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