Rating
3.4
feedback
31
chart
#2,056
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
32%
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Less than a year
65%
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More than a year
0%
Reviews Summary
TrueRoas has received a mix of positive and negative reviews from users. Positive aspects highlighted include accurate tracking, great customer service, holistic view of sales and spending, and value for the price. On the other hand, negative feedback revolves around technical issues, frequent problems with basic functions, overcharging, slow loading speed, and high pricing for agencies. Some users also mentioned issues with customer support and the app not being user-friendly on mobile devices. Overall, TrueRoas seems to offer valuable tracking features but may have room for improvement in terms of technical reliability and pricing for certain users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 6, 2024
The UX is quite good because it's built like on Meta, which makes looking at and understanding data easier. However, the reporting tool is not perfect, and we face monthly different technical issues.
Sept. 12, 2024
I have been using TrueRoas for several months. Initially, it worked quite well, but in recent months, it has been a constant struggle. Technical issues are frequent, and basic functions often don’t work as they should. We constantly had to request links to extend subscriptions for all e-commerce clients, and it almost never worked. As a result, many clients were incorrectly charged by TrueRoas. Customer support often leaves issues unresolved. Choose another third-party app, even if it costs more. It will save you from constant headaches and the frustration of dealing with small tasks that should work seamlessly from the start. /Jack Rihs
Thank you for your feedback, Jack, and we are sorry for the issues you’ve experienced with TrueRoas. We’re actively investigating the technical problems and incorrect charges, and rest assured that our development team is continuously working on improving our services. We appreciate your patience!
May 2, 2024
Me ha funcionado muy bien para poder comparar campañas en una misma plataforma o también para comparar campañas de distintas plataformas. El único problema es que el budget me aparece mal en moneda chilena CLP.
Hi there, Thank you for the feedback! I believed that we had already answered this in our chat. But if you have other questions or concerns, please reach out! :)
April 24, 2024
app is clear and accurate
Thank you for your feedback! We're thrilled to hear you find the app clear and accurate. If you have any suggestions or need assistance, feel free to reach out.
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