SEOAnt ‑ Trust Badges & Icon
trust badges shopify, shopify trust badges, trustedsite
Rating
4.9
feedback
597
chart
#121
All reviews
Rating Breakdown
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Oct. 14, 2024
They have only one person, Joy, providing support for this app, and unfortunately, Joy seems to lack a basic understanding of it. They were unable to grasp even the simplest question about the default placement of the badge. During our conversation, it felt as though they were making fun of us by abruptly ending the call and repeatedly sending the same responses using reply templates, resembling a bot rather than a human agent. Additionally, the app itself is not functioning properly. They take at least a day to respond to support tickets, and sometimes it takes even longer.
Good day! We sincerely apologize for the inconvenience you've experienced. We truly appreciate your patience and understanding. After learning about your needs, we have taken immediate action by involving our lead and technical team to address your questions and requirements. We have been diligently working on resolving your issues for the whole 5 hours and are committed to ensuring everything is addressed. If there are any additional custom settings that need to be communicated to our technical team, it may take a little more time. However, please rest assured that we will do everything within our power to resolve your concerns. We kindly beg for your understanding. Thank you for your valuable feedback, we will never stop improving our support in the future, have a wonderful day! Warm regards, SEOAnt Support Team of Channelwill
Sept. 7, 2024
I downloaded this app. My entire website on Chrome, Edge, Mobile - Have a bug caused by this app. The front page can't scroll and affected across all browsers. My mobile view was distorted as well. And I deleted this app and everything resume well. This is really bad and disruptive app.
Hi there， Thank you for sharing your feedback, and we sincerely apologize for the disruptions you've experienced with our app. We understand how frustrating it must be to encounter issues with your website, especially across multiple browsers and devices. We take such concerns seriously and are committed to addressing them promptly. If you could provide us with more details, including screenshots and any specific examples of the issues you encountered, it would greatly assist our technical team in investigating the matter thoroughly. We truly appreciate your support and patience, and we look forward to resolving this for you as quickly as possible! Warm regards, SEOAnt Support Team of Channelwill
Oct. 1, 2024
the app always adds a referral badge in some pages like sitemap, policy pages, without authorization, despite of removing many times.
Hi there， I want to sincerely thank you for sharing your feedback with us. I'm truly sorry to hear about the frustration you've experienced with the referral badge showing up on your pages without authorization, despite your efforts to remove it. I completely understand how this can be a source of inconvenience, and I deeply regret that this has affected your experience with the app. Our goal is to provide you with a seamless, helpful tool, and it seems that we've fallen short in this instance. I would love the opportunity to make this right for you. If you could provide us with more details about the pages where this issue occurred or any other specifics, I’ll ensure the issue is addressed and resolved as quickly as possible. We’re committed to improving your experience with us and want to ensure that the app works exactly as you need it to. Warm regards, SEOAnt Support Team of Channelwill
Feb. 6, 2024
When the badges are active, for some reason my menu dropdowns stop working and my "Search" bar doesnt open. Tried reaching out to the devs, but they said they couldn't see what I was seeing. *shrug*
Hi there， Thank you for your feedback, and we sincerely apologize for any inconvenience you’re experiencing with the menu dropdowns and the search bar. We would be more than happy to investigate the issue you mentioned. If you could provide us with additional screenshots and information, it would greatly assist our technical team in reviewing the problem. We truly appreciate your support and look forward to resolving this for you! Warm regards, SEOAnt Support Team of Channelwill
Nov. 17, 2022
That app is horribly outdated. No Meta Pay, extremely old icons for most payment methods (from 2+ yrs ago). Seems to not be updated anymore. Uninstalled immediately.
Hi there， Thank you for your feedback, and we sincerely apologize for any inconvenience you experienced. We understand your concerns regarding the outdated features and icons. We want to assure you that we have recently upgraded our badges and are committed to keeping our app up to date. Your insights are invaluable to us, and we appreciate your patience. If you have any further questions or feedback, please feel free to reach out. We’re here to help! Warm regards, SEOAnt Support Team of Channelwill