Lupe Technology US review for Trustpilot Reviews
Jan. 19, 2023
Trustpilot charge an extortionate fee for widget functionality but then do not offer any support that is timely. Phone numbers lead nowhere or just plain don't connect. Website isn't coded properly for you to use cards to make payments. Emails given (effectively the ONLY way to speak to anyone) have 5 working day working timeframe. Its a farcical situation that Trustpilot has the respect it does when it has some of the worst customer service going.
Hello Lupe Technology Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium. We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services. Kind Regards Jen | Trustpilot
