Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.9
feedback
174
chart
#1,956
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
7%
-
Less than a month
18%
-
Less than a year
37%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of positive and negative feedback. Positive aspects include easy setup, good-looking interface, and helpful in reassuring customers. On the other hand, negative themes include issues with customer support, high pricing, difficulties in integration, and concerns about data privacy and unauthorized emails being sent to customers even after uninstalling the app. Some users also mentioned experiences of extortion and threats from the company.
Highlights
Review RSS Feed
All reviews
May 26, 2026
I installed this app to assess whether it was suitable for our business, then removed it when I decided it was not. I did not set up or approve any review request emails, yet invitations were sent to our customers. When I contacted Trustpilot, I was told that just downloading the app automatically sends review invites. We already use another review request system, so this risked customers receiving duplicate requests and made our business look unprofessional. Installing an app to assess it is not authorisation to contact customers. This should be made clear before installation.
May 19, 2026
Eine der schlechtesten Apps, die wir jemals getestet haben – und wir haben bereits viele ausprobiert. Für uns ist es unbegreiflich, dass ein Anbieter wie Trustpilot keine vernünftige App für einen der größten Webshop-Anbieter bereitstellt. Sehr schade!
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