Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.6
feedback
141
chart
#1,950
All reviews
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Sept. 23, 2025
I have a connection issue for my website which is connected to a previous trustpilot account. I have sent 3 emails across almost longer than 2 weeks waiting to get some support from trustpilot support team. Have not heard a thing back from them whatsoever. It is very hard to get in contact with them after browsing all the pages on their website and social media. This brands makes me feels it is just another brand building their own brand rather than caring much about customer experience. as a store owner I dont like Trustpilot. Hope this is the spot to review them as they dont list themselves to be reviewed on their platform.
Nov. 4, 2024
Not for startups or small businesses. The free version only let people see your reviews on their site. The price for an upgrade to show the reviews on your site are way to high. And that is only the review for my business. The product reviews that i get does not show at all without the expensive upgrade. I regret choosing Trustpilot, should have used another review service that actually shows on your site without paying a huge amount.
Oct. 5, 2024
The app could really be improved by leveraging Shopify theme sections for each of the TrustBoxes. It's frustrating having to use the TrustBox previewer. Apart from that it works as you'd expect for a review app but given its popularity I would hold this app to a higher standard.
Nov. 17, 2023
Good support but extremely buggy :((
Hello, Thanks for your review. If there is anything we can do to help please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. We're always here to help. Kind regards, Kerry-Trustpilot
Feb. 3, 2022
Très utile mais pas optimisée. Je me connecte à Trustpilot via Google, je n'ai donc pas créé de compte via Trustpilot. Résultat, sur shopify, je n'arrive pas à me connecter à Trustpilot car je ne peux pas passer par Google. Le serpent qui se mord la queue...
Hi UP & DESK, Thank you for sharing your feedback with us! When creating a Trustpilot account, you have to provide an email address, even if you later choose to use your Google account to log in. To gain access, select "Forgot your password" and enter the email address associated with your Trustpilot account. You will be able to use the email address and the new password to connect to Trustpilot via Shopify. If you need additional help, we recommend that you reach out to our Support team here: https://support.trustpilot.com/hc/en-us/requests/new. Thank you, The Trustpilot Team Hej UP & DESK, Tack för att du delar din feedback med oss! När du skapar ett Trustpilot-konto måste du ange en e-postadress, även om du senare väljer att använda ditt Google-konto för att logga in. För att komma åt, välj "Glömt ditt lösenord" och ange e-postadressen som är kopplad till ditt Trustpilot-konto. Du kommer att kunna använda e-postadressen och det nya lösenordet för att ansluta till Trustpilot via Shopify. Om du behöver ytterligare hjälp rekommenderar vi att du kontaktar vårt supportteam här: https://support.trustpilot.com/hc/en-us/requests/new. Tack, The Trustpilot Team
Jan. 3, 2022
It worked just find with the Simple theme but doesn't seems to work with the new Dawn 2.0 theme anymore. I am unable to drag and drop any of the Trustpilot boxes to the landing page.
Hi Wolwereld, thank you for sharing this with us. We really appreciate feedback in all it's forms - our teams are continuously making updates to our integrations. Whilst we can say when this issue will be fixed we can let you know that we have passed this on to the product team for review. Thanks Trustpilot Team
Dec. 8, 2021
poorly designed UI, weak support, worst multi language management ever (for templates, invitations setup), several glitch, not user friendly, bad synch, not even the option to custom colours to match brand look & feel => disappointed. Not awful but considering the price of the app/service shall do much better.
Hi Camus Cognac, Thank you for taking the time to share this feedback with us and others using the Shopify integration. We see feedback as an important driver of change here at Trustpilot and value all input be that negative or positive. We are constantly making improvements to our integration and are currently working to improve features such as language options. If you would like to share more information with us about your support experience and user experience whilst using the app please do so by sending us a DM on Twitter - @TrustieSupport. Thank you, The Trustpilot Team