Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.7
feedback
153
chart
#2,111
All reviews
Review RSS Feed
Feb. 18, 2026
The worst service we have ever dealt with. There are no meaningful customization options, and any plan other than the Advanced plan is essentially worthless. Everything is overpriced, and there is no real care or investment in the platform. The service relies solely on its popularity, but considering the subscription fee we paid, the quality is extremely poor and not worth even 5% of its price
Feb. 17, 2026
I have 3 support requests submitted (starting 2/3/26) with no reply. Have tried chat and several troubleshooting steps that I could find online. The customer support phone number will not take calls for anything other than sales. Would love to know why no reviews are showing in my Shopify shop. I'll have to start using another review tool it seems, since no reply from TrustPilot.
Feb. 17, 2026
SCAM ALERT: This company operates a review extortion scheme. They post fake negative reviews through paid agents, then contact store owners demanding thousands of dollars to remove the bad reviews. They're essentially selling good reviews and holding businesses hostage with fabricated negative ones. This is fraud and extortion. Report this to Shopify and relevant authorities immediately
Jan. 21, 2026
The connection is just terrible. Every time I want to go into settings, I have to login. Login is also terrible 30% change to get it work, so I can't even change something slightly. Developers please fix this problem. Small widget on the free plan, no customization. I don't recommend. There are plenty of other alternatives.
Dec. 24, 2025
I should give it a 0 out of 10. Even after I uninstalled the plugin, it continues to send review emails to my customers, and I can't turn it off or remove the user from the navigation. There's no customer service.
Dec. 18, 2025
I cant turn off the option to not send emails to my customers... The toggle option is just blocked and they keep sending review mails to my customers. Please fix this i do not consent to send emails to my customers.
Nov. 23, 2025
Man kann leider nicht mal mit der Installation fortfahren weil Shopify sich nicht mit Trustpilot verbindet.
Nov. 13, 2025
Met een gratis plan kun je niets met de reviews die je hebt. Maar de stap erboven is meteen 160 per maand. Echt vreselijk product heb je dan gebouwd en eerlijk: Shopify laat dat lekker toe - ook een beetje jammer.
Nov. 2, 2025
Same experience as previous reviewers, it seems to have stolen information and continued sending review requests without permission.
Store
Tots On Trend
Using app
8 days
Oct. 30, 2025
I removed the app, but it’s still sending emails to my customers. I’ve reached out to support several times, but no one has gotten back to me. This is really frustrating and needs to be resolved as soon as possible.
Oct. 28, 2025
Absolutely useless. It keeps asking me to create an account even though I already did. I log in and the app just refuses to load inside Shopify. Tried reinstalling multiple times — same issue. Waste of time and not worth the frustration.
Oct. 24, 2025
Way too expensive and not user friendly. You would think a review company would actually care about its own reviews no? Over $3000 upfront payment? This should be $50 a month max.
Oct. 14, 2025
I removed the app but it sill steals my customer's information and send emails
Sept. 29, 2025
Installed this app again just to review them. Glad we got away from Trustpilot. For the last week I've been dealing with Trustpilot, I can attest to the reviews I'm seeing of a massive amount of 1-star reviews due to review extortion. Never going with Trustpilot again. Zero communication except "do what we want or we'll sue you for breaking our 'brand guidelines'". No one even said what those guidelines were or even how we broke them. Just take them down or else. Their app didn't even work very well. Basic for the price we were paying.