The Vault review for Trustpilot Reviews
May 21, 2024
Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots. Looking forward to another textbook generic response to follow this below.
Hello there, Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter. We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses. Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020 I hope the matter will be solved as soon as possible. All the best, Flavio - Trustpilot
