body helix review for Trustpilot Reviews
Sept. 12, 2024
If I could give them 0 stars, I would. We have not been able to see the TrustPilot reviews on our site for over 3 months. It takes them 2 weeks to answer an email, and then it is to ask for the same information that I have already sent. When I finally was able to chat with someone who could see that I was telling the truth about what was going on, they quickly said they would get it to the engineering team. That was 3 weeks ago. And yet, they are very quick at collecting their money. DO NOT GET THIS APP. The customer service is horrible. The support team appears to be non-existent. This app was suggested to us by our CRO Team. We should have investigated the app before we allowed it to be added. It's been a disaster. At least we kept Judge.me. We are happy with them.
Hello, Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve encountered. We understand how frustrating this must be and appreciate your patience. Please don’t hesitate to reach out again, and we’ll do our best to resolve the issue. Here is the contact form: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Best regards, Trustpilot Team
