HenryPawHaven review for Trustpilot Reviews

Feb. 3, 2026

A bit difficult to get hold of support, once they were aware of the issue, all the help needed was immediately given. Changing review from 1 to 4 stars. technical integration to shopify platform not functioning. Uploaded all details and verification and registration numbers. Upgrading was done in a split second. Then no integration, ticket logged and no response after several hours, just conflicting messages. Another example (and I have many over the last few months) that automated verifications are not functioning, as processes are set up with a very limited view of how businesses are organised. Eg. having two businesses, 1 website is active, the other under construction. One email for customer contacts, 1 email for business contacts.... NO, says TRUSTPILOT that is not allowed (if they would have done an actual verification they would have seen that both names are registered with Tax Office as well as Chamber of Commerce and both in my name. Bottum line, again hours of precious time wasted on behalf of another companies automated verifications, while that same company is as quick as possible to get your subscription for 180 euros’ a month... Question, for what should I pay this amount, no service, no response to a logged ticket, no actual support, apart from a chatty AI assistant who needs 10 minutes to determine it is not able to assist. And this is the website that should inspire trust to MY customers.