MrPottery review for Trustpilot Reviews

July 15, 2021

We have been using the Trustpilot Shopify integration long before it was formally released as an app through Shopify. We are on their Lite plan having exceeded their monthly free quota over a year ago. I feel the previous reviews are harsh, and don't necessarily reflect the app itself. The app itself works and works well. No it doesn't give direct access to ALL the features available through Trustpilot such as A/B testing, but it's not difficult to work round these things. If you want to collect verified reviews automatically, it works! We have always found Trustpilot customer support to be reasonably responsive (get an immediate acknowledgement and someone gets back to you properly within 24 hours.) Account managers change every 5 minutes and their customer service can sometimes be a little lacking which is odd for a platform that polices that very thing, but I believe that stems from the arrogance of being the market leader. Which brings me to my next point. They are very expensive, but you get what you pay for. More customers have heard of Trustpilot (at least within the UK) than other platforms, and as such they are more likely to a) complete a review request or b) convert into a paying customer having read some. Our conversion rate definitely went up after working with Trustpilot. Furthermore, they have recently changed their payment plans so you get a little more for your money than you did a couple of years ago if you are not interested in a lot of the extra features and only want to collect reviews. You have to factor the cost into your cost per sale and work out if the upgraded plans are worth the additional features and review quota. If not, stick to the free version!