Delumani review for Trustpilot Reviews
Oct. 31, 2022
Support ist zero, agressive expensive price strategy, limited functionalities, WE DO NOT RECOMMEND IT ! We have agreed a multi site domains deal with our customer manager and he doesn't feel like respecting his part of the agreement. We have paid for Standard Plan but the subscription we got is Free Plan. We have asked for another customer manager, a call back and of course our money back. We will see what happens ! Whatch out at this company when you sign a deal with them !!! Their pricing is tricky and unclear ! Honestly how ironic (irony number 1) is that: a reviews company has itself 1,8 stars ??? We wanted to downgrade in month 4 of the 12 months contract and received the email from the account manager that is not possible mid-term but only at the end of the contract. Now at the end of the contract she is saying we should have done this 30 days prior to the expiration. We feel ourselves fooled, scamed and extorted ! (by a review company-irony number 2).
Hi Delumani, Thanks for getting in touch. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We're sorry to hear it's not been a positive one. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success Manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact by emailing our support team on [email protected]. I've contacted your Account Manager on your behalf to alert them of your review. They've confirmed they'll reach out to you soon. We have a dedicated Support Team that can help you utilize our service to its full potential. They can be contacted here, we're always happy to help: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
