Black Star Gift Shop review for Trustpilot Reviews
July 8, 2022
This app is a traditional SaaS enterprise software they will trap you in a yea long contract that is super expensive. There is no way to cancel the contract either I dont even think Trust Piliot should be allowed to be in the Shopify App ecosystem because the billing set up is so different than the other apps. No trial period, no cancelation policy- a complete TRAP!
Hello Black Star Gift Shop Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you. It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial. We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind Regards Jen - Trustpilot
