Rare Lab review for Trustpilot Reviews
Sept. 10, 2022
Recently had customer support call me and they were more interested in selling their services than actually fixing the issue with the app. I cant even view my reviews when I add the widget to my website yet they want me to pay for their service. Please fix basic issues first before asking for money.
Hello Rare Lab Thank you for getting in touch. We understand how frustrating an issue like this can be and we want to reassure you that getting this fixed for you is our top priority. Our developers are currently working on getting a resolution in place and will be in touch as soon as we can. Our support team members are always looking for ways to get your issue resolved as quickly as possible and they may have suggested some alternative ways to achieve a resolution. We're sorry if this came across as trying to sell inappropriately. Our support team are solely there to offer technical support and they don't have any sales targets to fulfil. We want to thank you for your patience whilst we're working on a resolution. Our team will be in touch as soon as we can, but if you have any questions in the meanwhile please get in touch through your existing correspondence. Kind Regards Jen - Trustpilot
